All Posts by PayJunction Contributor

Why Investing in Customer Service and Support Is a Must

Why Investing in Customer Service and Support Is a Must

It’s no secret that business — in any industry — is extremely competitive. Winning over customers is a constant battle, and businesses are willing to invest a pretty penny if it means driving both consumer and customer attention away from their competitors. But skimping on the quality of your customer support could cost you, no matter how much money you dump into marketing your products or services. According to a study by NewVoiceMedia, U.S. businesses with poor customer service and support lose approximately $41 billion annually. Your customers expect you to help them whenever they need. But if you’re…

A Brief Guide to Writing Invoice Payment Terms

A Brief Guide to Writing Invoice Payment Terms

More often than not, an invoice is the final piece of communication that you’ll have with a customer or client. Much like the efforts made to give a positive first impression, you’ll want to make sure that your customer is leaving with a good feeling about you and your company. To ensure that the transaction runs smoothly and provides a long-lasting, positive impression, you’ll want to make sure the terms you include in your invoice are perfect. This will minimize the risk of any problems arising during the transaction and ensure that payment is fast and without…

Are B2B Payments Holding Your Business Back? Here’s How to Make Things Better

Are B2B Payments Holding Your Business Back? Here’s How to Make Things Better

Let’s set the scene: A customer visits a store, picks up an item, pays with his credit card and walks out. This is an extremely simple process, and it’s similar to how online payments work too. However, when it comes to B2B businesses, things can get a lot more complicated. There are invoices and quotes to prepare, potentially multiple departments involved that have different budgets and guidelines, plus countless hours of organizing involved, especially as transactions grow in size. If you accept B2B transactions, you’ll need to consider the systems you have in place. Do you accept…

Small Business Insurance: 3 Policies to Consider

Small Business Insurance: 3 Policies to Consider

New businesses have many options when it comes to collecting money for their goods or services. In a nutshell, the job of a small business insurance broker is to help these business owners protect as much of that money as possible. Unfortunately, many business owners elect to cut corners on their small business insurance policies and hope that they do not face a loss or a claim while uninsured. However, just one liability claim often means tens of thousands of dollars in litigation and settlement costs, and most new businesses simply don't have the resources to deal with such unexpected…

How to Accept Credit Card Payments Online

How to Accept Credit Card Payments Online

Every day, more people choose to do their shopping online. You can't deny the convenience of buying the products you need right from your living room, and e-commerce has become a huge industry spanning all types of retail. Business owners all over the world have seen the advantages of selling online and today it's nearly unheard of for a company not to have a website — and those who don't are missing out. Breaking into the world of e-commerce can be very profitable, but it's understandable if you don't know where to start. After all, a lot goes into the creation…