We’ve all been there. You’re sorting through receipts and one catches your eye. You think ‘What is this for? What did I even buy?’ You search the receipt for any minuscule clue to jog your memory. Nothing. Now you’re panicking over an unrecognizable $150 charge.
This isn’t ideal for business owners either. If your customers feel this way when they look at your receipts, you could get hit with unwarranted chargebacks. With the ability to create custom receipts, you never have to worry about your customers questioning a purchase.
Custom Receipts Prevent Chargebacks
Receipts should include information so customers can easily recognize where they made a purchase. Including your business information will prevent customers from issuing a chargeback.
By featuring your company logo and header text so customers will quickly and visually recognize your business. Choose your business’s legal name, doing business as (DBA) name or both to feature on your receipts. We recommend you always feature your DBA name since that is the name listed on your customers’ credit card statements. Include your business address, phone number, email and website so customers can easily find and contact your business.
Similarly, including specific transaction information will allow customers to easily recognize what they bought. Select only transaction fields that are pertinent to your customers; this may be the notes field or a custom field.
You can also opt to include billing or shipping information to help customers who purchased and shipped a gift recognize the purchase.
Custom Receipts Promote Your Brand
Receipts provide a great opportunity to promote your business and engage customers. Add footer text to the bottom of your receipts to thank customers or promote an upcoming sale or event. You can also include disclaimer text to provide terms and maintain open communication with your customers. Plus, you can link social accounts like Facebook or Twitter to grow your social media presence.
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Ready for custom receipts? What sort of information will you add to make your receipts stand out? Tell us below!