Latest Articles

Will an Electronic Signature Hold Up in Court?

Will an Electronic Signature Hold Up in Court?

In the age of convenience, it’s no surprise that documents — and even signatures — are being digitized. In comparison to the old process of mailing documents to obtain a signature or requiring a customer to visit your business, digital signatures offer an efficiency boon for businesses and customers alike. You’ve likely shopped at a business that had an electronic PIN pad that prompted you to sign on the screen instead of printed receipt paper. If you’re a business owner, this likely prompted you to wonder, “Are electronic signatures as legally binding as traditional paper signatures?” If you’re…

Unethical Providers Markup Amex Fees

Unethical Providers Markup Amex Fees

Thus far, this series has covered a range of fake fees and markups. To no one’s surprise, some providers also practice unethical billing around Amex fees. Before we dive in, here’s a quick explanation of processing options for businesses that accept Amex. Amex Direct vs. Amex OptBlue American Express is a unique company. It’s not only a card association, but can also provide businesses with merchant accounts to process its cards. Businesses have two options for accepting Amex: Direct or OptBlue. Businesses that process over $1 million annually are required to process directly through American Express via…

The Biggest Credit Card Processing Pitfalls

The Biggest Credit Card Processing Pitfalls

We’re intimately aware of how credit card processing can be a nightmare. Why is that? Because we’re familiar with the payments space. With 17 years of experience, we’ve seen how changes in the industry (and the industry’s inability to keep up with the times) can cause tension among business owners and consumers alike. A prime example of such tension is the recent shift from magstripe to EMV chip cards. Furthermore, we analyze thousands of merchant statements annually, so we see how other providers are charging their customers. We’ve uncovered over a dozen unethical billing issues…