“Animal Hospital” Posts

How to Boost Veterinary Customer Service After the Appointment

How to Boost Veterinary Customer Service After the Appointment

No doubt your veterinary practice goes to great lengths to deliver the best veterinary customer service it can. From maintaining a clean front office to delivering the best patient care and providing a fast checkout process, you do what you can to keep clients and patients happy. If you have an old-school credit card terminal, however, you could be compromising all that hard work. Here’s a scenario that you (unfortunately) may be familiar with: A client comes in for an appointment, buys over-the-counter medication for his pet and leaves. Later in the day, he notices that he was accidentally…

Going Paperless: The Secret to Better Veterinary Business Management

Going Paperless: The Secret to Better Veterinary Business Management

As a veterinary receptionist, you care about maintaining a clean and orderly office so clients and patients have a comfortable experience and all practice records are accurate. Your average day probably looks something like this: you greet clients and patients, take incoming phone calls, confirm and follow-up on appointments, process and file over-the-counter sales and patient records. With any job, some tasks are preferred over others. We know that managing and filing transaction paperwork can be a major pain point. The good news is, it doesn’t have to be. Take Your Veterinary Business Management Paperless Instead of filing away…

How to Make Your Veterinary Checkout Process a Breeze

How to Make Your Veterinary Checkout Process a Breeze

Managing the front office of a veterinary clinic can quickly turn into a zoo (pun intended). You may have clients and patients waiting to check in, some waiting to be seen, and others wishing to check out after a checkup or procedure. You may not know the total bill for a visit until the end of the appointment, which means clients have to wait in line to pay when they really should be focusing on their pets. With old-school credit card terminals, it’s impossible to accept payments during check-in, requiring you to do it at the end of the…

4 Features Veterinary Practices Should Get From Their Payment Software

4 Features Veterinary Practices Should Get From Their Payment Software

Running a veterinary practice is hectic, we know. On top of various animals coming and going within the office, you have to manage day-to-day tasks, confirm patient check-in and checkout, maintain patient records and, of course, oversee payments. Juggling all these responsibilities requires proven, successful processes, and one or two softwares to help you along the way. With this in mind, we recommend selecting a veterinary practice payment software that features the following functionalities: Paperless Transactions: If you’re still handling paper receipts for every transaction, it’s time for an upgrade. A payment software like a Virtual Terminal eliminates…

Veterinary Software Streamlined Payments for Animal Specialty Group

Veterinary Software Streamlined Payments for Animal Specialty Group

Picture this: Piles of paper receipts stored in boxes, walled off behind storage unit doors, meticulously organized yet barely protected. This expensive and tedious plight is a reality for businesses in nearly all sectors, because receipts are the best defense in the event of a chargeback. That said, a paper receipt is useless if it’s faded, damaged or lost. Animal Specialty Group is a veterinary clinic specializing in a wide array of treatments including internal medicine, physical therapy, surgery and alternative medicine. To defend itself from chargebacks, Animal Specialty Group held onto paper receipt copies for seven years. This…