“Animal Hospital” Posts

A Safer Way to Take Over the Phone Payments for Your Vet Practice

A Safer Way to Take Over the Phone Payments for Your Vet Practice

When the integrity of transaction data is in question, prioritizing swift checkout and customer experience can be a challenge for veterinary receptionists. While it’s not uncommon for veterinary practices to take phone orders, it is likely most receptionists have worried about fraudulent or incorrect charges. With outdated credit card processing terminals and subpar Payment Gateway features, veterinary receptionists have good reason to stress over these types of transactions. The antiquated technology behind these devices and softwares won’t promote secure over the phone payment practices. However, with a refined Virtual Terminal, you can accept over the phone payments in…

PayJunction and VetBadger Partner to Streamline Vet Management

PayJunction and VetBadger Partner to Streamline Vet Management

Having fewer, consolidated systems is preferable to managing disjointed systems that require duplicate data entry. This is exactly the reason software vendors look to integrate with other providers to deliver more features, while end users seek comprehensive solutions that meet all their needs. Veterinary practices using VetBadger already have access to numerous features that streamline their day-to-day. These include its seamless QuickBooks integration, role-specific workflows with task management and heightened visibility, detailed exam reports, complete SMS and email management, and more. In an effort to provide more integrated payment options to its customers, VetBadger is now integrated with PayJunction. VetBadger…

How to Automate Veterinary Prescriptions and Doggy Daycare Payments

How to Automate Veterinary Prescriptions and Doggy Daycare Payments

Overseeing the front office of a veterinary practice entails more than just greeting incoming clients and patients. The average day of most veterinary receptionists includes taking calls, preparing prescriptions, cleaning exam rooms, confirming appointments and processing all fees. With the right technology in your front office, some of the many tasks veterinary receptionists face can be automated. Take the recurring fees for prescriptions, doggy daycare and wellness plans receptionists run manually. It’s time consuming and inconvenient to bill clients every month for these repeat services. How exactly can you automate recurring payments? It requires two invaluable features that top-shelf…

How to Boost Veterinary Customer Service After the Appointment

How to Boost Veterinary Customer Service After the Appointment

No doubt your veterinary practice goes to great lengths to deliver the best veterinary customer service it can. From maintaining a clean front office to delivering the best patient care and providing a fast checkout process, you do what you can to keep clients and patients happy. If you have an old-school credit card terminal, however, you could be compromising all that hard work. Here’s a scenario that you (unfortunately) may be familiar with: A client comes in for an appointment, buys over-the-counter medication for his pet and leaves. Later in the day, he notices that he was accidentally…

Going Paperless: The Secret to Better Veterinary Business Management

Going Paperless: The Secret to Better Veterinary Business Management

As a veterinary receptionist, you care about maintaining a clean and orderly office so clients and patients have a comfortable experience and all practice records are accurate. Your average day probably looks something like this: you greet clients and patients, take incoming phone calls, confirm and follow-up on appointments, process and file over-the-counter sales and patient records. With any job, some tasks are preferred over others. We know that managing and filing transaction paperwork can be a major pain point. The good news is, it doesn’t have to be. Take Your Veterinary Business Management Paperless Instead of filing away…