“Auto Dealership” Posts

How to Take Safer Phone Payments At Your Dealership

How to Take Safer Phone Payments At Your Dealership

Let’s set the stage for a typical day at your dealership. Your customers drop off their cars at your bustling service department and head out to lunch while repairs are made. A technician notices an issue and calls the customer for permission to move forward with the repair. An over-the-phone payment is made to authorize the transaction before the work is done and the customer comes by later that afternoon to pick up the car. This is likely par for the course at your dealership, but this approach to obtaining payment is full of landmines. Card-not-present transactions, such as…

How Auto Dealership Rogers & Rogers Benefits From PayJunction Payment Processing

How Auto Dealership Rogers & Rogers Benefits From PayJunction Payment Processing

Rogers & Rogers is your typical multi-location auto dealership. Sherice Gonzales, the dealership’s customer relationships manager, interacts daily with numerous customers. For her and other staff members, each day is busy as Rogers & Rogers features various brands at multiple locations. Rogers & Rogers previously used old, analog terminals that printed paper receipts, which had to be compiled each day at a central location. With so much to manage and constant foot traffic, Rogers & Rogers turned to a new Merchant Service Provider to streamline and move its payment processing to the cloud. Accomplishing More, Remotely, With PayJunction Rogers & Rogers decided to partner…

How to Avoid a Credit Card Chargeback and Obtain Buyer Intent

How to Avoid a Credit Card Chargeback and Obtain Buyer Intent

If you work for an auto dealership, you may, unfortunately, be familiar with the following scenario: A customer calls your dealership to book a service. You don’t have one of the necessary parts on hand, so your dealership orders it and plans to bill the customer when the service is completed. However, the customer ultimately ends up going elsewhere for the service, leaving the dealership to cover the cost of the ordered part. Capturing buyer intent is a goal for any auto dealership. It ensures that the orders you place and conversations you have really go somewhere. It helps…

4 Benefits of Using Electronic Receipts at Your Dealership

4 Benefits of Using Electronic Receipts at Your Dealership

I’m sure you wouldn’t argue that more paperwork is a good thing at your dealership. It’s difficult to organize and maintain tons of paperwork, and it may feel like there’s no escape from it. It’s simply part of the job. What if I told you that digital signatures and electronic receipts are rapidly changing the status quo? Just as document management systems are helping you digitize and manage customer files, Virtual Terminals are making it effortless to do the same for your receipts. There are numerous benefits of incorporating a Virtual Terminal into your payment…

How to Manage Your Dealership’s Cashiers More Effectively

How to Manage Your Dealership’s Cashiers More Effectively

It can be challenging to manage all your dealership’s departments and ensure multiple cashiers are processing payments correctly and in a way that will make reporting clean. It’s constant work that takes precious time out of your day. One cashier’s mistake can eat up as much as an hour of productivity if you consider the time it takes to resolve the issue and the time the cashier can’t spend serving customers. If individual receipts or batch receipts are lost or not handed in at the end of the day, you could spend an hour per month…