“Auto Dealership” Posts

How to Avoid a Credit Card Chargeback and Obtain Buyer Intent

How to Avoid a Credit Card Chargeback and Obtain Buyer Intent

If you work for an auto dealership, you may, unfortunately, be familiar with the following scenario: A customer calls your dealership to book a service. You don’t have one of the necessary parts on hand, so your dealership orders it and plans to bill the customer when the service is completed. However, the customer ultimately ends up going elsewhere for the service, leaving the dealership to cover the cost of the ordered part. Capturing buyer intent is a goal for any auto dealership. It ensures that the orders you place and conversations you have really go somewhere. It helps…

4 Benefits of Using Electronic Receipts at Your Dealership

4 Benefits of Using Electronic Receipts at Your Dealership

I’m sure you wouldn’t argue that more paperwork is a good thing at your dealership. It’s difficult to organize and maintain tons of paperwork, and it may feel like there’s no escape from it. It’s simply part of the job. What if I told you that digital signatures and electronic receipts are rapidly changing the status quo? Just as document management systems are helping you digitize and manage customer files, Virtual Terminals are making it effortless to do the same for your receipts. There are numerous benefits of incorporating a Virtual Terminal into your payment…

How to Manage Your Dealership’s Cashiers More Effectively

How to Manage Your Dealership’s Cashiers More Effectively

It can be challenging to manage all your dealership’s departments and ensure multiple cashiers are processing payments correctly and in a way that will make reporting clean. It’s constant work that takes precious time out of your day. One cashier’s mistake can eat up as much as an hour of productivity if you consider the time it takes to resolve the issue and the time the cashier can’t spend serving customers. If individual receipts or batch receipts are lost or not handed in at the end of the day, you could spend an hour per month…

How to Save Time and Gain More Visibility Over Your Dealership

How to Save Time and Gain More Visibility Over Your Dealership

As a controller, you wear a lot of hats with the running goal of maintaining visibility over your dealership. Gathering receipts, verifying sales and preparing reports takes precious time out of your day. Over a month, that work could potentially total 18 hours of your time. With a Virtual Terminal, you could save that time (and more) while increasing visibility over your dealership’s many moving parts. A Virtual Terminal is a software service that connects with your payment terminal to digitally record all sales information. Quick, Centralized Access As a controller, you want to have a constant pulse on…

Controllers Save Time With Batch and Deposits Reports

Controllers Save Time With Batch and Deposits Reports

You have a batch report that shows a total of $5,000 that should be deposited into your bank account. But when you check your bank deposit, you only see $4,800. With old terminals, lining up your auto dealership’s credit card sales to its bank account deposits is a nightmare. For most controllers, the frustration is simply due to a lack of information. Why? Because paper batch reports fail to address why the deposit amount differs from the batch report. This could be due to processing fees, chargebacks, charges from Amex or a number of other reasons. For…