“Cards on File” Posts

Make Recurring Billing Convenient and Paperless

Make Recurring Billing Convenient and Paperless

Let’s consider a scenario: You’re an office manager and it’s the end of the month. You have 80 monthly subscribers you need to bill for your services, which means 80 authorization forms to mail out, 80 checks to look for in the mail and 80 deposits to your business’s bank account. For those who are late making their payments, you have to follow up and impose painful late fees. This process could take a good week or two, and will start all over again in a few short weeks when the next month’s payments are…

Remove the Hassle From Credit Card Refunds

Remove the Hassle From Credit Card Refunds

When a customer buys a coat and decides he no longer wants it, he can visit the store and return the jacket to receive a refund. Seems simple enough. But what about when the purchase is for a service, like a deposit for a medical procedure? There’s no item to return, so the customer doesn’t have a good reason to visit to the clinic if he decides he no longer wants to go through with the procedure. With old-fashioned credit card terminals, this inconvenience can’t be avoided. To get a refund, the customer must visit to the…

6 Simple Ways to Strengthen Customer Relationships

6 Simple Ways to Strengthen Customer Relationships

If you have repeat customers knocking at your door, then you’re probably doing something right. But there’s always room for improvement, especially when it comes to maintaining a loyal customer base. You want to strengthen customer relationships so they keep coming back ... and shout your business name from the rooftops for referrals (of course). To that end, here are six proven business practices that accomplish just that: Store customer cards on file – As the old saying goes, time is money. Respect your customers’ time by offering the convenience of recharging their cards on file, saving them the trip.…