“Electronic Receipt” Posts

How to Fight a Chargeback (and Win)

How to Fight a Chargeback (and Win)

Credit card fraud is bad for everyone but the fraudster. As a consumer, you might spot fraudulent transactions on your credit card statement that send you into a panic. You’re anxious to receive financial reimbursement, safeguard your identity and determine how your payment information was obtained. Businesses stand to face huge losses as well: They absorbed 38 percent of U.S. fraud losses in 2014, totaling $2.95 billion. If a business can’t properly fight the fraud, it takes the loss. The trend isn’t letting up. Monthly fraud attempts and the percent of revenue lost to fraud…

Auto Dealership Software Helped Groppetti Automotive Operate Smoother

Auto Dealership Software Helped Groppetti Automotive Operate Smoother

Handling any business’s day-to-day financial management isn’t easy. Toss in multiple locations and departments, and you really make things interesting. For Jenny Torres, the main controller for Groppetti Automotive Group, this is an undeniable reality. Based in Visalia, California, Groppetti Automotive Group represents eight different manufacturer brands at its seven auto dealerships — along with a motorsport shop that sells Kawasaki bikes. The credit card payments made across the parts, service and finance departments — at each location — all funnel through one corporate office. To manage this process with paper receipts, the team at Groppetti automotive struggled with a tedious…

6 Simple Ways to Strengthen Customer Relationships

6 Simple Ways to Strengthen Customer Relationships

If you have repeat customers knocking at your door, then you’re probably doing something right. But there’s always room for improvement, especially when it comes to maintaining a loyal customer base. You want to strengthen customer relationships so they keep coming back ... and shout your business name from the rooftops for referrals (of course). To that end, here are six proven business practices that accomplish just that: Store customer cards on file – As the old saying goes, time is money. Respect your customers’ time by offering the convenience of recharging their cards on file, saving them the trip.…