“Remote Signature” Posts

Will an Electronic Signature Hold Up in Court?

Will an Electronic Signature Hold Up in Court?

In the age of convenience, it’s no surprise that documents — and even signatures — are being digitized. In comparison to the old process of mailing documents to obtain a signature or requiring a customer to visit your business, digital signatures offer an efficiency boon for businesses and customers alike. You’ve likely shopped at a business that had an electronic PIN pad that prompted you to sign on the screen instead of printed receipt paper. If you’re a business owner, this likely prompted you to wonder, “Are electronic signatures as legally binding as traditional paper signatures?” If you’re…

How to Fight a Chargeback (and Win)

How to Fight a Chargeback (and Win)

Credit card fraud is bad for everyone but the fraudster. As a consumer, you might spot fraudulent transactions on your credit card statement that send you into a panic. You’re anxious to receive financial reimbursement, safeguard your identity and determine how your payment information was obtained. Businesses stand to face huge losses as well: They absorbed 38 percent of U.S. fraud losses in 2014, totaling $2.95 billion. If a business can’t properly fight the fraud, it takes the loss. The trend isn’t letting up. Monthly fraud attempts and the percent of revenue lost to fraud…

A Defense for Disputed Credit Card Charges

A Defense for Disputed Credit Card Charges

If your business takes phone and online orders, but doesn’t collect customers' signatures for these transactions, you’re leaving your business vulnerable to chargebacks. If there is a dispute, you can’t prove the customer verified the transaction, so you lose by default. Sure, you might be able to collect a signature by faxing forms but, let’s be honest, that’s just a waste of everyone’s time. To protect your business against disputed credit card charges, you need to collect signatures for every type of transaction you process. By always collecting a signature, you’ll arm your…

How Auto Shop Software Helped Buellton Garage Boost Customer Service

How Auto Shop Software Helped Buellton Garage Boost Customer Service

I don’t want someone to come in here and just feel like a number. I want to build a relationship with someone.Josh, OwnerBuellton Garage No matter the size of your business, building relationships through excellent customer service drives new customers to become regulars. A family-owned and operated auto repair shop, Buellton Garage is a textbook example of how any-size auto shop can foster lasting relationships with the right Merchant Account Provider. While Josh oversees the repairs, his wife and business partner, Jeni, runs the front office and accounting at Buellton Garage. By treating each customer like family, they…