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How A Digital Chargeback Management System Can Streamline the Dispute Process
A Surge in Chargebacks The COVID-19 pandemic accelerated the shift to e-commerce as businesses enacted safe, remote interaction models including curbside servicing, order ahead, and buy online pickup in store. The inability for a business to see a customer in person and run a card-present transaction on an EMV device also means that there is a higher risk for fraud and resulting chargebacks. Some chargebacks—such as duplicate transactions and processing errors—are legitimate, while others are a result of fraud or a customer dispute.
PayJunction Team
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How to Receive, Review and Respond to Digital Chargeback Notifications
Welcome to PJ University, where we teach you how to use PayJunction like a pro. Today’s lesson is on how to use our new electronic notification feature to review and respond to chargebacks via email and the Virtual Terminal.
PayJunction Team
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3 Tips to Boost E-Commerce Sales and the Customer Experience
All too often, fast-growing e-commerce businesses can fall victim to their own success. It can happen across many different facets of operations: skyrocketing sales overwhelm in-house order fulfillment, accelerated production negatively affects quality, or maybe a clunky online payment form churns out abandoned shopping carts instead of satisfied customers.
Jake Rheude
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Before + After: Curbside Prompts Veterinary Specialty Services to Improve the Payment Experience
Veterinary Specialty Services (VSS) is a multi-specialty, referral-only practice and emergency hospital committed to providing advanced veterinary care for pets in the greater St. Louis area. It was established in 2004, and a satellite facility opened in 2017. VSS employs more than 200 staff, including doctors, administrators, vet techs, and client service representatives (CSRs).
PayJunction Team
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Raising the Bar: Payment Practices that Boost Productivity for Law Firms
Running a law firm is hectic and stressful, and filled with paperwork. Law practitioners juggle their time managing multiple clients, contract revisions and court-enforced mandates and deadlines. Office staff must ensure that the legal team has the information and tools necessary to quickly address client needs. Furthermore, when it comes to the financial side of the business, partners require access to reports and analytics to measure performance that helps drive decisions.
PayJunction Team
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Four Ways to Streamline Payment Collection at Your Law Firm
Recent advances in digital technologies such as electronic document delivery and e-signatures have helped law firms modernize their practices. And the crisis caused by COVID-19 forced many lawyers to quickly implement new ways, such as video and phone consultations and curbside drop-off and pick-up for contracts, to safely interact with clients in order to adhere to social distancing guidelines.
PayJunction Team
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