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Merchant Statements
Payment choice and flexibility are of critical importance for dealerships with an eye on long-term growth. This key finding is an overarching theme from a recent survey commissioned by PayJunction, that surveyed 500 U.S. consumers who own a vehicle, possess a credit card, and have visited a dealership within the past 12 months. The strongest lesson from the data is not that consumers prefer one payment method over another. It's that consumers want options. Whether they choose a credit card, debit card, cash, check, or Buy Now, Pay Later solution depends on their circumstances, financial goals, and stage of life.
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Payment choice and flexibility are of critical importance for dealerships with an eye on long-term growth. This key finding is an overarching theme from a recent survey commissioned by PayJunction, that surveyed 500 U.S. consumers who own a vehicle, possess a credit card, and have visited a dealership within the past 12 months.
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Veterinary practices continue to face rising costs, from medical supplies and technology investments to staffing and facility expenses. At the same time, more pet owners than ever prefer to pay with credit cards, making payment processing fees a growing operational expense for many clinics.
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The answer isn’t always straightforward. Whether a business can legally charge a credit card surcharge depends on a combination of state laws and card brand requirements. While surcharging is allowed in most states, businesses must comply with specific rules regarding fee calculation, disclosure, and implementation. Because these requirements can change, it’s important to review surcharge programs regularly with both legal counsel and your payment provider.
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For many dealerships, payments have traditionally been treated as a back-end function, necessary, but not strategic. But, as margins tighten and customer expectations increase, that’s starting to change. Integrated payment solutions are part of that shift, making it possible for dealers to add new payment features that can save time and cut costs in a day or less. While some dealers may think they have to choose between the payment options that exist inside their DMS or adding a disconnected third-party tool, a no-code payment integration can offer dealers the best of both worlds. At a basic level, integrated payments connect the transaction process directly into dealership systems, such as the DMS or service platform. Instead of manually entering the transaction amount into the payment system and then going back to the invoice or repair order to mark it as paid, integrated payments connect these systems and remove the manual steps. The result is a simpler, more connected way to accept payments. This also means dealership payment upgrades can be deployed quickly, often in a day or less, without requiring a DMS change or employee workflow overhaul. Now, with the quick and easy upgrade that integrated payment systems offer, more dealers are able to assess the strategic impact that upgrading to a payment processor designed specifically for dealerships can bring, both to the customer experience and the bottom line.
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Credit card surcharging rules are not one-size-fits-all. While federal regulations and card brand rules provide a general framework, individual states still have unique requirements for credit card payments and credit card processing fees that merchants must follow. Below, we provide excerpts from and links to surcharging laws and regulatory guidance in certain states where merchants have raised questions in the past. The content provided here is for informational purposes only, may not reflect the most recent legal developments, and does not constitute legal advice.
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