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When Should You Apply a Tax on Shipping?

When Should You Apply a Tax on Shipping?

Taxes are mandatory fees imposed by the government on property, individual income and business profits, and they are added to the cost of certain goods or services. As a business owner, you face many taxes — the most common of which is sales tax. A sales tax is “a retail point-of-purchase tax imposed by state and local governments that is paid by the purchaser for goods and services,” according to The U.S. Small Business Administration. All but five U.S. states (Alaska, Delaware, Montana, New Hampshire and Oregon) charge sales tax, according to The Balance. So, this should be pretty…

Chargeback Definition: What Is Chargeback Fraud?

Chargeback Definition: What Is Chargeback Fraud?

Providing a simple chargeback definition isn’t easy because there are multiple types of chargebacks that can be filed. While they all share the same desired outcome, they differ in intent. But first, what’s a chargeback? A chargeback is a reversal of a prior transaction that results in the reimbursement of a customer’s funds. It was originally invented as part of The Fair Credit Billing Act of 1974 to protect consumers from fraud. Essentially, if a customer’s credit card is stolen, he can chargeback any transactions made by the fraudster and have the transactions removed from his…

The Ultimate Guide to Marketing Your Service Business Like a Must-Have Product

The Ultimate Guide to Marketing Your Service Business Like a Must-Have Product

Marketing a service can feel like a more elusive task than marketing a product. Instead of selling a tangible product customers can see and hold, your job is to convince clients that your team can handle their project and deliver a service worth paying for. Consider these ideas to communicate the strengths of your service business. Focus on Results You may not offer a tangible product, but that doesn’t mean customers can’t feel the positive effects of working with you. Connect to the emotional or physical sensations customers experience when using your service. A children's hair salon, for…

4 Reasons PCI Password Requirements Are a Best Practice

4 Reasons PCI Password Requirements Are a Best Practice

Our Virtual Terminal offers a number of benefits to your business, but what good is it if you’re not using it right? During your merchant account setup, our stellar support team does everything in its power to ensure that, when you log in for the first time, the Virtual Terminal is configured to fit your business needs. But like parents seeing their child off to college, we can only hope that our preactivation advice resonates with you and that you'll reach out to us when you’re in need. We’ve found that many of our customers, despite having…

How to Support Employees for a Stellar Customer Experience

How to Support Employees for a Stellar Customer Experience

Many customers hold the Internet in the palm of their hands, making it easier than ever for them to search comparable products. Your customer service experience, on the other hand, is harder to replicate. Providing a strong, supporting foundation for your employees — who represent your brand to customers — can build the kind of stellar customer experience that develops loyalty. Lead by Example If a manager talks about employees behind their backs, thinks of staff as a “resource” instead of people or refuses to answer questions, it’s hard to imagine how employees can develop a strong customer service mindset! Modeling…