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Automotive dealerships increasingly embrace digital solutions to keep up with changing consumer expectations. With customers demanding seamless and flexible payment options, having a robust credit card processing system is essential for running a successful automotive business. Let’s explore what automotive credit card processing entails, its benefits, and how it can transform your dealership’s operations and customer experience.
READ MOREIn June 2024, a prominent software-as-a-service (SaaS) solution provider for automotive dealerships faced two severe cyber attacks. These incidents disrupted operations for approximately 15,000 car dealerships that rely on the solution for various operations, including sales, customer relationship management (CRM), back office administration, billing, financing, inventory management, service, and support.
READ MORELarge, multi-location auto dealerships operate complex business hierarchies, with headquarters overseeing multiple automotive brands, locations, departments, and staffing roles. This operating model presents unique challenges with accepting, managing, and analyzing payment activity. Typically, each location has dedicated merchant services and bank accounts.
READ MOREForman Automotive, formerly Rogers & Rogers, is your typical multi-location auto dealership. Each day is busy as Forman Automotive features various brands at it's multiple locations, including United Toyota.
READ MOREManaging an auto dealership’s service operations in good times is stressful enough. The coronavirus pandemic demands even more from service techs, requiring them to adopt business practices that adhere to health and safety standards. And it all must be done without compromising the service experience.
READ MOREThe COVID-19 health crisis has forced auto dealerships to examine and implement best practices that provide for safe and healthy interactions between staff and customers. According to a survey from Visa, nearly 80% of consumers worldwide have changed how they pay in order to reduce contact, and they are rewarding businesses that take COVID-19 safety measures seriously. Service Managers and General Managers are benefiting from payment practices like touch-free service that support social distancing and improve the customer experience at their dealership.
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