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How Contactless Payments Improved Toyota Pasadena’s Customer Experience During the COVID-19 Crisis

Toyota Pasadena opened its doors over two decades ago. As a family-owned business, everyone who works there strives to make customers feel welcome. They take pride in delivering customer satisfaction built on a solid and trusted relationship.
PayJunction Team 7/28/2020 READ MORE
4 Features to Improve Your Controller's Day

We understand the hefty responsibilities your controller faces. As the ‘village leader’ she is tasked with maintaining financial order at the dealership, which ranges from producing periodic financial reports to overseeing the maintenance of accounting records.
Ursula Librizzi 10/1/2019 READ MORE
How to Manage Your Dealership’s Cashiers More Effectively

It can be challenging to manage all your dealership’s departments and ensure multiple cashiers are processing payments correctly and in a way that will make reporting clean. It’s constant work that takes precious time out of your day.
Ursula Librizzi 6/20/2019 READ MORE
How to Save Time and Gain More Visibility Over Your Dealership

As a controller, you wear a lot of hats with the running goal of maintaining visibility over your dealership. Gathering receipts, verifying sales and preparing reports takes precious time out of your day. Over a month, that work could potentially total 18 hours of your time. With a Virtual Terminal, you could save that time (and more) while increasing visibility over your dealership’s many moving parts. A Virtual Terminal is a software service that connects with your payment terminal to digitally record all sales information.
Ursula Librizzi 6/18/2019 READ MORE
How to Take Safer Phone Payments At Your Dealership

Let’s set the stage for a typical day at your dealership. Your customers drop off their cars at your bustling service department and head out to lunch while repairs are made. A technician notices an issue and calls the customer for permission to move forward with the repair. An over-the-phone payment is made to authorize the transaction before the work is done and the customer comes by later that afternoon to pick up the car.
PayJunction Team 6/13/2019 READ MORE
How to Avoid a Credit Card Chargeback and Obtain Buyer Intent

If you work for an auto dealership, you may, unfortunately, be familiar with the following scenario: A customer calls your dealership to book a service. You don’t have one of the necessary parts on hand, so your dealership orders it and plans to bill the customer when the service is completed. However, the customer ultimately ends up going elsewhere for the service, leaving the dealership to cover the cost of the ordered part.
Christina Lavingia 5/15/2018 READ MORE