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A Surge in Chargebacks The COVID-19 pandemic accelerated the shift to e-commerce as businesses enacted safe, remote interaction models including curbside servicing, order ahead, and buy online pickup in store. The inability for a business to see a customer in person and run a card-present transaction on an EMV device also means that there is a higher risk for fraud and resulting chargebacks. Some chargebacks—such as duplicate transactions and processing errors—are legitimate, while others are a result of fraud or a customer dispute.READ MORE
All too often, fast-growing e-commerce businesses can fall victim to their own success. It can happen across many different facets of operations: skyrocketing sales overwhelm in-house order fulfillment, accelerated production negatively affects quality, or maybe a clunky online payment form churns out abandoned shopping carts instead of satisfied customers.READ MORE
The CDC has issued guidance for businesses to prevent and slow the spread of COVID-19 and lower the impact in their workplace. One of the focus areas addresses the need to maintain healthy business operations, including a proposal that businesses implement practices to support social distancing if recommended by state and local health authorities.READ MORE
In 2015, the United States saw a major shift in consumer payment methods from traditional magstripe cards to EMV-chip cards. This transition is referred to as the EMV liability shift. With the majority of U.S. consumers now paying with chip cards, the next wave of technology has rolled out and adoption is rising: contactless payments.READ MORE
COVID-19 has forced us all to evaluate social interactions, and has underscored the importance of washing our hands and sanitizing surfaces to reduce chances of transmission.READ MORE
Running a business is demanding and requires you to wear a lot of hats. On a daily basis, you are responsible for sales, marketing, accounting and finance, human resources, operations, and so much more. Priorities can change at any given moment, which means that the things you want to do often take a back seat to the things you have to do to keep things running smoothly.READ MORE