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More often than not, an invoice is the final piece of communication that you’ll have with a customer or client. Much like the efforts made to give a positive first impression, you’ll want to make sure that your customer is leaving with a good feeling about you and your company.READ MORE
The past eighteen months have presented a unique slate of challenges and opportunities for the card-not-present space.READ MORE
Visa recently introduced new rules for e-commerce fraud prevention. This article explains how these rules impact your online business and steps you need to follow to avoid new fees.READ MORE
A Surge in Chargebacks The COVID-19 pandemic accelerated the shift to e-commerce as businesses enacted safe, remote interaction models including curbside servicing, order ahead, and buy online pickup in store. The inability for a business to see a customer in person and run a card-present transaction on an EMV device also means that there is a higher risk for fraud and resulting chargebacks. Some chargebacks—such as duplicate transactions and processing errors—are legitimate, while others are a result of fraud or a customer dispute.READ MORE
All too often, fast-growing e-commerce businesses can fall victim to their own success. It can happen across many different facets of operations: skyrocketing sales overwhelm in-house order fulfillment, accelerated production negatively affects quality, or maybe a clunky online payment form churns out abandoned shopping carts instead of satisfied customers.READ MORE
The CDC has issued guidance for businesses to prevent and slow the spread of COVID-19 and lower the impact in their workplace. One of the focus areas addresses the need to maintain healthy business operations, including a proposal that businesses implement practices to support social distancing if recommended by state and local health authorities.READ MORE