When Ed Ryan, owner of Beltone Tri-State, was initially scaling Beltone Hearing Center, he wasn’t actively looking to switch payment processors. But behind the scenes, cracks in the payment system’s functionality were starting to show. The outdated terminals were no longer working efficiently, Ed explained, “We had the old swipe system, but what I didn't realize was it was sometimes easier for my staff to key in the payment rather than swipe it.”
Additionally, Beltone Hearing Center’s bookkeeper—managing all 21 locations on her own—was spending two hours every morning tracking down missed or unposted payments. “One of the biggest challenges happened every morning when, after a day of sales, people would forget to post the payment.” Ed explained, “So for our bookkeeper, she couldn't keep accurate records and keep the check book balanced. It was so frustrating for her.”
The lack of integration between their payment system and practice management software meant that the hearing center’s staff spent a significant part of their day either chasing down information or manually inputting payment information. It was clear the team needed a smarter, scalable solution that could continue to grow with them. That’s when a colleague recommended Ed look at a new payment processor, PayJunction.
Integrating Seamless Payments, Start to Finish
When Ed learned that PayJunction had just launched a new integration with Sycle, the hearing center’s practice management software, he reached out. After just one demo, he was sold. The time and energy an integrated payment processor could save was too good to pass up.
Getting the new terminals up and running was a simple enough process that Ed easily set up the system in-person himself. He even provided quick hands-on training at every location for staff members, “Learning it and understanding it from the onset took a little over an hour. It was easy, it was simple, and they loved it.”
The star of the show was the simplicity of Payjunction’s No-code Payment Integration. “Because of the integration with Sycle, you click on the invoice, the extension comes up, you hit the button, and the terminal’s right there… the functionality of it is awesome. Customers pay and then it pays it off in our system.” Ed said. Whether staff took payments in-person or over the phone, payments were now fast, consistent, and error-free.
Time Back, Where It Matters Most
With PayJunction in place, Ed’s team is no longer wasting energy manually entering payment information or chasing down unposted payments. “It’s changed everything and saved my bookkeeper countless hours,” he shared. But the impact didn’t stop there.
With the integration in place, Ed was able to reallocate work and give team members meaningful tasks that fully utilized their talents. “Everything is scalable,” Ed said, “We’ve been able to source the mundane stuff (like finding credit card receipts) to others, so our bookkeeper can focus on what she’s good at. It’s awesome to take away some of the mundane work for her.”
And the difference for the front desk employees is also tangible. Simplified payments enable staff to focus their energy on connecting with patients instead of wrangling payments. Ed explained, “Rather than being confused and saying, ‘Oh wait, excuse me one minute,’ when keying in transactions, our staff has gained the time to focus on the patients because of the new functionality… it takes two seconds, the terminals are right in front of the patient, they just put their card down and that’s it.”
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The satisfaction with operational simplicity has been matched by customer support that Ed calls “incredible.” In one event, when a mouse chewed through a wire at one clinic, the PayJunction team immediately sent a replacement portable terminal, complete with tracking info and return shipping labels: no extra hoops to jump through or follow-up required.
Additionally, PayJunction has made scaling seamless for Beltone Hearing Center. “We’ve added six stores since I’ve been with PayJunction and every time it’s just an email… and we’re done.” Ed said, “It’s never a question, it's never a thought.”
PayJunction has also given Beltone Hearing Centers clear reporting to help them plan for the future. Clear reports across all locations helps Ed manage the entire business more effectively, “I know that, just looking at the time savings for my staff and the peace of mind for me, it’s priceless.”
Why Ed Ryan Recommends PayJunction for Scaling Businesses
With three new clinics already added in 2025, PayJunction is still continuing to support Beltone’s growth without missing a beat. Whenever a new store opens, Edwin knows his PayJunction representative is just a call away. “This last time, all I did was say, ‘Zack, I’m adding three stores.’... an hour later I get the merchant IDs, and the equipment’s on the way. It's easy and I don't have to think about it.”
For Ed, choosing PayJunction is more than just choosing a software. It’s about finding a partnership that provides simplicity and support that scales. “I’ve referred people to PayJunction because of the functionality, the customer service,” Ed said. Especially for larger hearing care organizations, he sees PayJunction as a no-brainer. “You're crazy if you don’t use it. It’s going to save you time and energy. It just makes everything easier.”
