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A Surge in Chargebacks The COVID-19 pandemic accelerated the shift to e-commerce as businesses enacted safe, remote interaction models including curbside servicing, order ahead, and buy online pickup in store. The inability for a business to see a customer in person and run a card-present transaction on an EMV device also means that there is a higher risk for fraud and resulting chargebacks. Some chargebacks—such as duplicate transactions and processing errors—are legitimate, while others are a result of fraud or a customer dispute.READ MORE
Welcome to PJ University, where we teach you how to use PayJunction like a pro. Today’s lesson is on how to use our new electronic notification feature to review and respond to chargebacks via email and the Virtual Terminal.READ MORE
Veterinary Specialty Services (VSS) is a multi-specialty, referral-only practice and emergency hospital committed to providing advanced veterinary care for pets in the greater St. Louis area. It was established in 2004, and a satellite facility opened in 2017. VSS employs more than 200 staff, including doctors, administrators, vet techs, and client service representatives (CSRs).READ MORE
If the pandemic taught the veterinary industry anything, it’s that practices had to quickly adjust to changing social norms, including how to safely accept payments. Time saving and productive payment practices are a must to meet changing client behaviors and evolving payment methods.READ MORE
Going curbside was a major change for the veterinary industry due to the pandemic.READ MORE
The pandemic forced veterinary practices to quickly implement procedures for safe and healthy in-person interactions between staff and clients. It also fueled an exponential growth in contactless and digital payments, with nearly 80% of consumers worldwide changing how they pay in order to reduce contact. Together, these behavioral adjustments have forever changed how veterinary practices will handle payments made at their clinics.READ MORE