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In the age of convenience, it’s no surprise that documents — and even signatures — are being digitized. In comparison to the old process of mailing documents to obtain a signature or requiring a customer to visit your business, digital signatures offer an efficiency boon for businesses and customers alike.READ MORE
Credit card fraud is bad for everyone but the fraudster. As a consumer, you might spot fraudulent transactions on your credit card statement that send you into a panic. You’re anxious to receive financial reimbursement, safeguard your identity and determine how your payment information was obtained.READ MORE
Previously, the only time businesses received credit card chargebacks was when a customer was unhappy with a product or service. Most business owners have, understandably, never had a chargeback. It has always been understood that if you provide good service and quality products, your customers will be happy.READ MORE
Believe it or not, chargebacks can occur on accident. Friendly chargebacks result from cardholders filing disputes for misunderstood, legitimate purchases. These scenarios include:READ MORE
If your business takes phone and online orders, but doesn’t collect customers' signatures for these transactions, you’re leaving your business vulnerable to chargebacks. If there is a dispute, you can’t prove the customer verified the transaction, so you lose by default. Sure, you might be able to collect a signature by faxing forms but, let’s be honest, that’s just a waste of everyone’s time.READ MORE