-
Why You're Susceptible to a Bank Chargeback
Previously, the only time businesses received credit card chargebacks was when a customer was unhappy with a product or service. Most business owners have, understandably, never had a chargeback. It has always been understood that if you provide good service and quality products, your customers will be happy.
Ursula Librizzi
READ MORE
-
6 Simple Ways to Strengthen Customer Relationships
If you have repeat customers knocking at your door, then you’re probably doing something right. But there’s always room for improvement, especially when it comes to maintaining a loyal customer base.
Ursula Librizzi
READ MORE
-
How Chargebacks Can Be Friendly
Believe it or not, chargebacks can occur on accident. Friendly chargebacks result from cardholders filing disputes for misunderstood, legitimate purchases. These scenarios include:
Ursula Librizzi
READ MORE
-
A Defense for Disputed Credit Card Charges
If your business takes phone and online orders, but doesn’t collect customers' signatures for these transactions, you’re leaving your business vulnerable to chargebacks. If there is a dispute, you can’t prove the customer verified the transaction, so you lose by default. Sure, you might be able to collect a signature by faxing forms but, let’s be honest, that’s just a waste of everyone’s time.
Ursula Librizzi
READ MORE
-
Minimize Credit Card Processing Fees With These 3 Tips
Most Merchant Account Provider’s monthly billing statements are seemingly overloaded with a plethora of information. It's no wonder there’s more to your credit card processing fees than meets the eye. To get the best rates, you must first understand what exactly determines a credit card processing fee. Though some factors are simply out of your hands, if you implement best practices with what you can control, you’ll get the lowest rate possible.
Ursula Librizzi
READ MORE