--- title: Healthy Payment Solutions Drive Customer Satisfaction at Auto Dealerships description: Controllers, Service Managers and General Managers at auto dealerships are benefiting from new contactless and remote payment solutions that improve the customer experience, and improve productivity. image: https://blog.payjunction.com/hubfs/BLOG/HERO%20IMAGES/Frame%209.svg --- [tel:1-800-601-0230](tel:1-800-601-0230) 800-601-0230 - Features - Solutions - Developers - [Pricing](https://www.payjunction.com/payments/pricing.html) - Resources [See a Demo](https://www2.payjunction.com/tour-payjunction) Features - EXPLORE PRODUCTS [No-code Payments Integration®](https://www.payjunction.com/payments/no-code-payments-integration.html) [ZeroTouch Terminal](https://www.payjunction.com/payments/smart-terminal.html) [Portable Terminal](https://www.payjunction.com/payments/portable-credit-card-reader-terminal.html) - ACCEPT PAYMENTS [Invoices](https://www.payjunction.com/payments/electronic-invoices.html) [ACH Electronic Checks](https://www.payjunction.com/payments/ach-payments.html) [SmartSurcharge®](https://www.payjunction.com/payments/smart-surcharge.html) [Cards on File](https://www.payjunction.com/payments/store-credit-card-info.html) [Rapid Refunds](https://www.payjunction.com/payments/credit-card-refund.html) [Recurring Billing](https://www.payjunction.com/payments/recurring-payments.html) [Ecommerce](https://www.payjunction.com/payments/ecommerce-merchant-services.html) [Mobile App](https://itunes.apple.com/us/app/payjunction/id1324839420?ls=1&mt=8) - EXPLORE CAPABILITIES [Overview](https://www.payjunction.com/payments/payment-processing-solutions.html) [Integration Marketplace](https://integrations.payjunction.com/) [Remote Signature](https://www.payjunction.com/payments/signature-capture.html) [Multi-Location](https://www.payjunction.com/payments/enterprise-payments.html) [Sales Reports](https://www.payjunction.com/payments/sales-reports.html) [Search and Export](https://www.payjunction.com/payments/transaction-history-search.html) [Customization](https://www.payjunction.com/payments/custom-payment-software.html) Solutions - [Veterinary Streamline payment workflows and get paid faster with up-front deposits and payment schedules for high-cost procedures. Get time back and spend it with furry patients.](https://www2.payjunction.com/payment-processing-veterinarians) - [Dental Simplify patient payments with multiple means of collection at your dental practice. Meet patient expectations and elevate the payment experience.](https://www2.payjunction.com/payment-processing-dentists) - [Auto Dealer Manage dealership payments by department, brand and location. Get automated reports for simplified end-of-day close and save on processing fees.](https://www2.payjunction.com/automotive-merchant-services) Developers - [API Documentation See how to embed omnichannel payment features into your software, using your choice of our intuitive integration methods.](https://developer.payjunction.com/) - [Developer Experience Explore the developer journey and learn how our full-service partnership model helps you maximize merchant payment adoption rates.](https://www.payjunction.com/payments/payment-api.html) - [No-code Payments Integration® Rapidly integrate payment acceptance features into any SaaS application in minutes using our easy-to-use Chrome browser extension.](https://www.payjunction.com/payments/no-code-payments-integration.html) - [Integration Marketplace Check out our growing marketplace of integrated solution partners that streamline payment acceptance and help businesses automate and scale.](https://integrations.payjunction.com/) [Pricing](https://www.payjunction.com/payments/pricing.html) Resources - [About Us Learn how our people-first culture at PayJunction helps us earn widespread recognition and awards.](https://www.payjunction.com/payments/about.html) - [Careers Join us in our pursuit to deliver exceptional experiences to customers and partners.](https://www2.payjunction.com/careers) - [Support Get helpful information about how to use features, troubleshoot problems and contact us.](https://support.payjunction.com/) - [Blog Gain useful insights into payment industry trends and PayJunction solutions.](https://blog.payjunction.com/) - [Guides Up your payment processing knowledge with our in-depth eBooks and White Papers.](https://guides.payjunction.com/) - [Tutorials Read articles and watch videos about how to use valuable features on the PayJunction platform.](https://blog.payjunction.com/topic/pj-university) # Healthy Payment Solutions Drive Customer Satisfaction at Auto Dealerships ![Healthy Payment Solutions Drive Customer Satisfaction at Auto Dealerships](https://blog.payjunction.com/hubfs/BLOG/HERO%20IMAGES/Frame%209.svg) [![Picture of PayJunction Team](https://blog.payjunction.com/hs-fs/hubfs/PayJunction%20Logo%20Cropped%20-%20Vertical%20Grey.png?width=48&height=48&name=PayJunction%20Logo%20Cropped%20-%20Vertical%20Grey.png) PayJunction Team](https://blog.payjunction.com/author/payjunction-team) 8/25/2020 The COVID-19 health crisis has forced auto dealerships to examine and implement best practices that provide for safe and healthy interactions between staff and customers. According to a survey from Visa, nearly 80% of consumers worldwide have changed how they pay in order to reduce contact, and they are rewarding businesses that take COVID-19 safety measures seriously. Service Managers and General Managers are benefiting from payment practices like touch-free service that support social distancing and improve the customer experience at their dealership. ## Healthy Payments, Happy Customers The coronavirus pandemic has fueled an exponential growth in both in-person and remote payment methods that promote healthy interactions. **Service managers should take notice**: nearly half of the respondents in Visa’s study stated they would not patronize a business that only offers payment methods that require contact with a cashier or a shared device.  **A Touchless Checkout for In-Person Payments** Customers are interested in fast, germ-free ways to pay, and as a result, many dealerships are streamlining checkout processes. Here are three best practices for safe in-person contactless payments: - **Eliminate passing cards**: Customer-facing devices like [PayJunction’s ZeroTouch Terminal](https://www.payjunction.com/payments/smart-terminal.html) support social distancing and eliminate the passing of cards between staff and customers. - **Eliminate keypad touches**: Contactless payments allow customers to quickly pay with the wave of a card, smartphone or wearable device. - **Eliminate receipts**: The card brands no longer require signatures and receipts for most in-person payments. Disabling signatures and receipts speeds up the checkout process and keeps germs off paper and pens. A [recent survey](https://blog.payjunction.com/contactless-case-study) of PayJunction customers concluded that business owners are pleased with solutions that eliminate touchpoints and create a healthy, contactless checkout. Most plan to continue with contactless payment features even after the current pandemic recedes. > When customers heard ‘no signature necessary’ you could immediately see the relief on their faces. Josh Parent Retail Parts Manager at [Toyota Pasadena](https://www.toyotapasadena.com/) ## Payment Processing Demo Schedule 15 minutes with a payments expert Get a customized PayJunction product walk-through Understand requirements and pricing Determine your SAVINGS! GET DEMO NOW **Socially Distant Remote Payments** The COVID-19 crisis has disrupted the traditional dealership service model that featured comfortable waiting rooms with snacks, beverages and televisions. Customers now favor friendly social distance business practices like calling in parts orders and curbside drop-off or pickup. As a result, Service and Parts Managers need easy methods to obtain payments remotely, while making sure that they don’t increase PCI scope or compromise the PCI compliance validation process. Here are three payment practices that allow customers to securely pay when away from the dealership: **![icon-65](https://blog.payjunction.com/hubfs/ICONS/icon-65.svg)Secure phone entry:** Manually [keying transactions on a Smart Terminal](https://blog.payjunction.com/enable-secure-key-entry) is much more secure than using a computer keyboard. The devices feature advanced security technology that encrypts the data before routing it for approval.  **![icon-64](https://blog.payjunction.com/hubfs/ICONS/icon-64.svg)Remote invoice payment request:** Creating and [sending a request for remote payment](https://support.payjunction.com/hc/en-us/articles/360051416573-How-do-I-send-a-payment-request-for-an-invoice-) of an invoice via email is efficient, especially when an inspection reveals that additional parts and labor are necessary. The customer simply opens the email, taps on the “pay now” button and enters card details into a secure form. **![icon-22](https://blog.payjunction.com/hubfs/ICONS/icon-22.svg)Card-on-file processing**: Securely capturing and [storing customer payment information](https://blog.payjunction.com/credit-card-on-file-benefits) makes it easy to collect one-time, installment or recurring payments. This is especially helpful for dealerships that have repeat consumer and wholesale customers or offer maintenance plans. ## Healthy Payments, Happy Team In addition to a fast, convenient and healthy payment experience for customers, Service and Parts employees benefit from productivity features and faster end-of-day procedures. Since everything in PayJunction is digital, customer work orders and invoices are paired with payment details and securely stored in the cloud, eliminating paper-based processes. Dealerships that have traditionally used paper-based practices in the back office are realizing the benefits of more efficient cloud-based software solutions to improve the customer experience and streamline operations. > PayJunction has helped improve operations for the dealership. I can’t imagine it being any easier. Josh Parent Retail Parts Manager at [Toyota Pasadena](https://www.toyotapasadena.com/) ## Let our auto experts demonstrate how contactless solutions will drive customer satisfaction at your dealership. [Auto Dealership](https://blog.payjunction.com/topic/auto-dealership) [COVID-19](https://blog.payjunction.com/topic/covid-19) --- ##### [![Contactless Payment Best Practices for Dental Offices](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/dental-contactless-payment-practices.svg) Contactless Payment Best Practices for Dental Offices](https://blog.payjunction.com/dental-contactless-payment-practices) ##### [![Auto Dealers Streamline Service Operations with Safe Payment Solutions](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/auto-dealer-service-operations.svg) Auto Dealers Streamline Service Operations with Safe Payment Solutions](https://blog.payjunction.com/auto-dealer-remote-service-operations) ###### About Author ![Picture of PayJunction Team](https://blog.payjunction.com/hs-fs/hubfs/PayJunction%20Logo%20Cropped%20-%20Vertical%20Grey.png?width=200&height=200&name=PayJunction%20Logo%20Cropped%20-%20Vertical%20Grey.png) ### PayJunction Team Content written by the PayJunction team encompasses broad business topics including marketing, brick-and-mortar business operations and management. ###### Related Posts ## [![Contactless Payment Best Practices for Dental Offices](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/dental-contactless-payment-practices.svg) Contactless Payment Best Practices for Dental Offices The COVID-19 health crisis has forced dental practices to examine and implement procedures that provide for safe and healthy interactions between staff and patients. According to a recent survey from Visa, nearly 80% of consumers worldwide have changed how they pay in order to reduce contact and are rewarding businesses that take COVID-19 safety measures seriously.](https://blog.payjunction.com/dental-contactless-payment-practices) ## [![Auto Dealers Streamline Service Operations with Safe Payment Solutions](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/auto-dealer-service-operations.svg) Auto Dealers Streamline Service Operations with Safe Payment Solutions Managing an auto dealership’s service operations in good times is stressful enough. The coronavirus pandemic demands even more from service techs, requiring them to adopt business practices that adhere to health and safety standards. And it all must be done without compromising the service experience.](https://blog.payjunction.com/auto-dealer-remote-service-operations) ## [![How to Elevate Your Dealership's Payment Security](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/dealership-payment-security.svg) How to Elevate Your Dealership's Payment Security In June 2024, a prominent software-as-a-service (SaaS) solution provider for automotive dealerships faced two severe cyber attacks. These incidents disrupted operations for approximately 15,000 car dealerships that rely on the solution for various operations, including sales, customer relationship management (CRM), back office administration, billing, financing, inventory management, service, and support.](https://blog.payjunction.com/dealership-payment-security) ## Meet a Payment System You’ll Love - ###### FEATURES [No-code Payments Integration®](https://www.payjunction.com/payments/no-code-payments-integration.html) [ZeroTouch Terminal](https://www.payjunction.com/payments/smart-terminal.html) [Portable Terminal](https://www.payjunction.com/payments/portable-credit-card-reader-terminal.html) [Invoices](https://www.payjunction.com/payments/electronic-invoices.html) [ACH](https://www.payjunction.com/payments/ach-payments.html) [SmartSurcharge®](https://www.payjunction.com/payments/smart-surcharge.html) [Cards on File](https://www.payjunction.com/payments/store-credit-card-info.html) [Recurring Billing](https://www.payjunction.com/payments/recurring-payments.html) - [Ecommerce](https://www.payjunction.com/payments/ecommerce-merchant-services.html) [Customization](https://www.payjunction.com/payments/custom-payment-software.html) [Remote Signatures](https://www.payjunction.com/payments/signature-capture.html) [Rapid Refunds](https://www.payjunction.com/payments/credit-card-refund.html) [Multi-Location](https://www.payjunction.com/payments/enterprise-payments.html) [Sales Reports](https://www.payjunction.com/payments/sales-reports.html) [Search and Export](https://www.payjunction.com/payments/transaction-history-search.html) [Mobile App](https://itunes.apple.com/us/app/payjunction/id1324839420?ls=1&mt=8) - ###### BUSINESS SOLUTIONS [Auto Dealers](https://www2.payjunction.com/automotive-merchant-services) [Veterinary](https://www2.payjunction.com/payment-processing-veterinarians) [Dentistry](https://www2.payjunction.com/payment-processing-dentists) - ###### RESOURCES [Product Overview](https://www.payjunction.com/payments/payment-processing-solutions.html) [Integrations](https://integrations.payjunction.com/) [Blog](https://blog.payjunction.com/) [Guides](https://guides.payjunction.com/) [Support](https://support.payjunction.com/) [Service Status](https://status.payjunction.com/) [Tutorials](https://blog.payjunction.com/tag/pj-university/) [API](https://www.payjunction.com/payments/payment-api.html) - [Trust Center](https://trust.payjunction.com/) [Request a Demo](https://www2.payjunction.com/payjunction-demo) [Pricing](https://www.payjunction.com/payments/pricing.html) [About Us](https://www.payjunction.com/payments/about.html) [Careers *HIRING*](https://www2.payjunction.com/careers) [Press](https://media.payjunction.com/) - ###### RESOURCES [Integrations](https://integrations.payjunction.com/) [Guides](https://guides.payjunction.com/) [Tutorials](https://blog.payjunction.com/tag/pj-university/) [API](https://www.payjunction.com/payments/payment-api.html) [Request a Demo](https://www2.payjunction.com/payjunction-demo) [About Us](https://www.payjunction.com/payments/about.html) [Careers *HIRING*](https://www2.payjunction.com/careers) [Press](https://media.payjunction.com/) [Trust Center](https://trust.payjunction.com/) [Service Status](https://status.payjunction.com/) - ###### BUSINESS SOLUTIONS [Auto Dealers](https://www2.payjunction.com/automotive-merchant-services) [Veterinary](https://www2.payjunction.com/payment-processing-veterinarians) [Dentistry](https://www2.payjunction.com/payment-processing-dentists) ##### 800-601-0230 SIGN UP FOR OUR NEWSLETTER  Become a better advocate for your business. 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