--- title: "Survey Findings: Contactless Checkout Here to Stay" description: Surveyed PayJunction customers confirm contactless payments aren’t going anywhere. Read the case study to get all the results. image: https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/contactless-case-study.svg --- [tel:1-800-601-0230](tel:1-800-601-0230) 800-601-0230 - Features - Solutions - Developers - [Pricing](https://www.payjunction.com/payments/pricing.html) - Resources [See a Demo](https://www2.payjunction.com/tour-payjunction) Features - EXPLORE PRODUCTS [No-code Payments Integration®](https://www.payjunction.com/payments/no-code-payments-integration.html) [ZeroTouch Terminal](https://www.payjunction.com/payments/smart-terminal.html) [Portable Terminal](https://www.payjunction.com/payments/portable-credit-card-reader-terminal.html) - ACCEPT PAYMENTS [Invoices](https://www.payjunction.com/payments/electronic-invoices.html) [ACH Electronic Checks](https://www.payjunction.com/payments/ach-payments.html) [SmartSurcharge®](https://www.payjunction.com/payments/smart-surcharge.html) [Cards on File](https://www.payjunction.com/payments/store-credit-card-info.html) [Rapid Refunds](https://www.payjunction.com/payments/credit-card-refund.html) [Recurring Billing](https://www.payjunction.com/payments/recurring-payments.html) [Ecommerce](https://www.payjunction.com/payments/ecommerce-merchant-services.html) [Mobile App](https://itunes.apple.com/us/app/payjunction/id1324839420?ls=1&mt=8) - EXPLORE CAPABILITIES [Overview](https://www.payjunction.com/payments/payment-processing-solutions.html) [Integration Marketplace](https://integrations.payjunction.com/) [Remote Signature](https://www.payjunction.com/payments/signature-capture.html) [Multi-Location](https://www.payjunction.com/payments/enterprise-payments.html) [Sales Reports](https://www.payjunction.com/payments/sales-reports.html) [Search and Export](https://www.payjunction.com/payments/transaction-history-search.html) [Customization](https://www.payjunction.com/payments/custom-payment-software.html) Solutions - [Veterinary Streamline payment workflows and get paid faster with up-front deposits and payment schedules for high-cost procedures. Get time back and spend it with furry patients.](https://www2.payjunction.com/payment-processing-veterinarians) - [Dental Simplify patient payments with multiple means of collection at your dental practice. Meet patient expectations and elevate the payment experience.](https://www2.payjunction.com/payment-processing-dentists) - [Auto Dealer Manage dealership payments by department, brand and location. Get automated reports for simplified end-of-day close and save on processing fees.](https://www2.payjunction.com/automotive-merchant-services) Developers - [API Documentation See how to embed omnichannel payment features into your software, using your choice of our intuitive integration methods.](https://developer.payjunction.com/) - [Developer Experience Explore the developer journey and learn how our full-service partnership model helps you maximize merchant payment adoption rates.](https://www.payjunction.com/payments/payment-api.html) - [No-code Payments Integration® Rapidly integrate payment acceptance features into any SaaS application in minutes using our easy-to-use Chrome browser extension.](https://www.payjunction.com/payments/no-code-payments-integration.html) - [Integration Marketplace Check out our growing marketplace of integrated solution partners that streamline payment acceptance and help businesses automate and scale.](https://integrations.payjunction.com/) [Pricing](https://www.payjunction.com/payments/pricing.html) Resources - [About Us Learn how our people-first culture at PayJunction helps us earn widespread recognition and awards.](https://www.payjunction.com/payments/about.html) - [Careers Join us in our pursuit to deliver exceptional experiences to customers and partners.](https://www2.payjunction.com/careers) - [Support Get helpful information about how to use features, troubleshoot problems and contact us.](https://support.payjunction.com/) - [Blog Gain useful insights into payment industry trends and PayJunction solutions.](https://blog.payjunction.com/) - [Guides Up your payment processing knowledge with our in-depth eBooks and White Papers.](https://guides.payjunction.com/) - [Tutorials Read articles and watch videos about how to use valuable features on the PayJunction platform.](https://blog.payjunction.com/topic/pj-university) # Survey Findings: Contactless Checkout Here to Stay ![Survey Findings: Contactless Checkout Here to Stay](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/contactless-case-study.svg) [![Picture of PayJunction Team](https://blog.payjunction.com/hs-fs/hubfs/PayJunction%20Logo%20Cropped%20-%20Vertical%20Grey.png?width=48&height=48&name=PayJunction%20Logo%20Cropped%20-%20Vertical%20Grey.png) PayJunction Team](https://blog.payjunction.com/author/payjunction-team) 6/18/2020 ## Businesses and Consumers Adopting Contactless Payments The crisis caused by the coronavirus has resulted in behavioral changes in how we pay for goods and services. The psychological factor of people deeming cash “unsanitary” — coupled with the perceived higher risk of spreading germs when handing over cards and receipts or touching screens and buttons — has business owners searching for solutions that limit physical interactions. Shortly after COVID-19 arrived in the United States, our team took immediate steps to eliminate unnecessary interactions with our payment terminals by giving customers the option to [disable receipt and signature prompts](https://blog.payjunction.com/disable-signature-receipt), creating a contactless checkout experience. The PayJunction team recently reached out to a group of customers from industries including retail, food service, veterinary, healthcare and automotive to gain insights from the frontline. Our survey findings support the notion that [contactless payments](https://blog.payjunction.com/what-is-contactless-payment) are here to stay. As one of our retail customers stated: "We plan on continuing to use the zero-touch features after the crisis since people will still be conscientious of public spaces and being more careful. Plus, it's a more streamlined checkout." ## Payment Processing Demo Schedule 15 minutes with a payments expert Get a customized PayJunction product walk-through Understand requirements and pricing Determine your SAVINGS! GET DEMO NOW ## Survey Says? The ZeroTouch Terminal is Fast, Easy and Safe A majority of business owners are pleased with the terminal features that combine to eliminate touchpoints and create a healthy, contactless checkout: customer-facing terminals, contactless payments, and disabling signatures and receipts. We also learned that 95% of businesses surveyed are doing their part to reduce risk by disinfecting their terminals at least once a day. ![contactless-case-study-infographic](https://blog.payjunction.com/hubfs/BLOG/BLOG%20IN-LINE%20IMAGES/contactless-case-study-infographic.svg) Our findings also highlighted the need for more education to help business owners understand any impacts on processing costs or risks associated with data security and fraud. Let’s take a closer look at the solutions driving “zero-touch” adoption. **Hello Contactless** [Mastercard recently reported](https://www.cnbc.com/2020/04/29/mastercard-sees-40percent-jump-in-contactless-payments-due-to-coronavirus.html) a 40% jump in contactless payments — including tap-to-pay and mobile pay — during the first quarter of 2020 as fears of contracting COVID-19 increased. Mastercard CEO Ajay Banga said the trend was being driven by consumers “looking for a quick way to get in and out of stores without exchanging cash, touching terminals, or anything else.” “We have seen an increase in the use of contactless transactions across our customer portfolio,” said Randy Modos, President of PayJunction. “We think this trend will continue once the crisis subsides.” Business owners should use a [customer-facing terminal](https://blog.payjunction.com/emv-card-reader-contactless-payments) and promote the use of contactless cards and mobile wallets. In addition to eliminating the handover of cards, contactless payments are faster, and their advanced security features protect businesses from counterfeit card fraud. Even better, there are no extra fees associated with contactless payments. **Goodbye Signatures and Receipts** The card brands no longer require signatures for businesses that use EMV-enabled devices to process payments. Those same businesses are also not required to retain and store transaction receipts. If a disputed transaction takes place at an EMV-enabled terminal, card issuers are prohibited from submitting chargeback retrieval requests. This applies for all payment methods: swipe, dip, or contactless via card, phone or wearable. > Our patients love and prefer the new features of disabling signatures and receipts at checkout. It demonstrates that we are taking extra precautions to make our office safer for them." Deb Gardner Practice Manager at [Total Health Chiropractic](https://carmelspine.com/) Another customer had this to say about in-person payments: “Signatures are a hassle and provide no real value to the credit card process, even for fraudulent transactions." ## The Takeaway Disabling signatures and receipts stops the spread of germs from pens, paper and screens and saves time, labor and money. Plus, transactions are faster and business processes are streamlined. ## Implement a true contactless payment experience at your business at no cost. How has your business gone contactless during this time? [Case Study](https://blog.payjunction.com/topic/case-study) [COVID-19](https://blog.payjunction.com/topic/covid-19) [Survey](https://blog.payjunction.com/topic/survey) --- ##### [![Contactless Payment Rules: What Your State Mandates](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/contactless-payment-rules.svg) Contactless Payment Rules: What Your State Mandates](https://blog.payjunction.com/contactless-payment-rules) ##### [![How Integrated Payments Helped Park West Vet Easily Adopt Curbside Servicing](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/park-west-vet.svg) How Integrated Payments Helped Park West Vet Easily Adopt Curbside Servicing](https://blog.payjunction.com/park-west-vet) ###### About Author ![Picture of PayJunction Team](https://blog.payjunction.com/hs-fs/hubfs/PayJunction%20Logo%20Cropped%20-%20Vertical%20Grey.png?width=200&height=200&name=PayJunction%20Logo%20Cropped%20-%20Vertical%20Grey.png) ### PayJunction Team Content written by the PayJunction team encompasses broad business topics including marketing, brick-and-mortar business operations and management. ###### Related Posts ## [![Healthy Payment Solutions Drive Customer Satisfaction at Auto Dealerships](https://blog.payjunction.com/hubfs/BLOG/HERO%20IMAGES/Frame%209.svg) Healthy Payment Solutions Drive Customer Satisfaction at Auto Dealerships The COVID-19 health crisis has forced auto dealerships to examine and implement best practices that provide for safe and healthy interactions between staff and customers. According to a survey from Visa, nearly 80% of consumers worldwide have changed how they pay in order to reduce contact, and they are rewarding businesses that take COVID-19 safety measures seriously. Service Managers and General Managers are benefiting from payment practices like touch-free service that support social distancing and improve the customer experience at their dealership.](https://blog.payjunction.com/auto-dealerships-contactless-payments) ## [![Auto Dealers Streamline Service Operations with Safe Payment Solutions](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/auto-dealer-service-operations.svg) Auto Dealers Streamline Service Operations with Safe Payment Solutions Managing an auto dealership’s service operations in good times is stressful enough. The coronavirus pandemic demands even more from service techs, requiring them to adopt business practices that adhere to health and safety standards. And it all must be done without compromising the service experience.](https://blog.payjunction.com/auto-dealer-remote-service-operations) ## [![How Thrive Chiropractic Studios Created a Touchless Payment Experience](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/thrive-chiropractic.svg) How Thrive Chiropractic Studios Created a Touchless Payment Experience Thrive Studios opened its doors in Santa Barbara, California in 2012. It is a practice that strives to “heal the world one spine at a time.” It is owned by Dr. Brian Johnson, a chiropractor for 21 years, who specializes in Spinal Reflex Analysis, which involves examining the whole body to get to the root cause of any health issues. Dr. Brian’s passion is helping people get the most out of life by assisting them in reaching their full personal potential, which includes having a strong and healthy body.](https://blog.payjunction.com/thrive-chiropractic) ## Meet a Payment System You’ll Love - ###### FEATURES [No-code Payments Integration®](https://www.payjunction.com/payments/no-code-payments-integration.html) [ZeroTouch Terminal](https://www.payjunction.com/payments/smart-terminal.html) [Portable Terminal](https://www.payjunction.com/payments/portable-credit-card-reader-terminal.html) [Invoices](https://www.payjunction.com/payments/electronic-invoices.html) [ACH](https://www.payjunction.com/payments/ach-payments.html) [SmartSurcharge®](https://www.payjunction.com/payments/smart-surcharge.html) [Cards on File](https://www.payjunction.com/payments/store-credit-card-info.html) [Recurring Billing](https://www.payjunction.com/payments/recurring-payments.html) - [Ecommerce](https://www.payjunction.com/payments/ecommerce-merchant-services.html) [Customization](https://www.payjunction.com/payments/custom-payment-software.html) [Remote Signatures](https://www.payjunction.com/payments/signature-capture.html) [Rapid Refunds](https://www.payjunction.com/payments/credit-card-refund.html) [Multi-Location](https://www.payjunction.com/payments/enterprise-payments.html) [Sales Reports](https://www.payjunction.com/payments/sales-reports.html) [Search and Export](https://www.payjunction.com/payments/transaction-history-search.html) [Mobile App](https://itunes.apple.com/us/app/payjunction/id1324839420?ls=1&mt=8) - ###### BUSINESS SOLUTIONS [Auto Dealers](https://www2.payjunction.com/automotive-merchant-services) [Veterinary](https://www2.payjunction.com/payment-processing-veterinarians) [Dentistry](https://www2.payjunction.com/payment-processing-dentists) - ###### RESOURCES [Product Overview](https://www.payjunction.com/payments/payment-processing-solutions.html) [Integrations](https://integrations.payjunction.com/) [Blog](https://blog.payjunction.com/) [Guides](https://guides.payjunction.com/) [Support](https://support.payjunction.com/) [Service Status](https://status.payjunction.com/) [Tutorials](https://blog.payjunction.com/tag/pj-university/) [API](https://www.payjunction.com/payments/payment-api.html) - [Trust Center](https://trust.payjunction.com/) [Request a Demo](https://www2.payjunction.com/payjunction-demo) [Pricing](https://www.payjunction.com/payments/pricing.html) [About Us](https://www.payjunction.com/payments/about.html) [Careers *HIRING*](https://www2.payjunction.com/careers) [Press](https://media.payjunction.com/) - ###### RESOURCES [Integrations](https://integrations.payjunction.com/) [Guides](https://guides.payjunction.com/) [Tutorials](https://blog.payjunction.com/tag/pj-university/) [API](https://www.payjunction.com/payments/payment-api.html) [Request a Demo](https://www2.payjunction.com/payjunction-demo) [About Us](https://www.payjunction.com/payments/about.html) [Careers *HIRING*](https://www2.payjunction.com/careers) [Press](https://media.payjunction.com/) [Trust Center](https://trust.payjunction.com/) [Service Status](https://status.payjunction.com/) - ###### BUSINESS SOLUTIONS [Auto Dealers](https://www2.payjunction.com/automotive-merchant-services) [Veterinary](https://www2.payjunction.com/payment-processing-veterinarians) [Dentistry](https://www2.payjunction.com/payment-processing-dentists) ##### 800-601-0230 SIGN UP FOR OUR NEWSLETTER  Become a better advocate for your business. 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