--- title: How Thrive Chiropractic Studios Created a Touchless Payment Experience description: Thrive Chiropractic studios adjusted business and payment practices during the COVID-19 pandemic by creating a “zero touch” contactless checkout. image: https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/thrive-chiropractic.svg --- [tel:1-800-601-0230](tel:1-800-601-0230) 800-601-0230 - Features - Solutions - Developers - [Pricing](https://www.payjunction.com/payments/pricing.html) - Resources [See a Demo](https://www2.payjunction.com/tour-payjunction) Features - EXPLORE PRODUCTS [No-code Payments Integration®](https://www.payjunction.com/payments/no-code-payments-integration.html) [ZeroTouch Terminal](https://www.payjunction.com/payments/smart-terminal.html) [Portable Terminal](https://www.payjunction.com/payments/portable-credit-card-reader-terminal.html) - ACCEPT PAYMENTS [Invoices](https://www.payjunction.com/payments/electronic-invoices.html) [ACH Electronic Checks](https://www.payjunction.com/payments/ach-payments.html) [SmartSurcharge®](https://www.payjunction.com/payments/smart-surcharge.html) [Cards on File](https://www.payjunction.com/payments/store-credit-card-info.html) [Rapid Refunds](https://www.payjunction.com/payments/credit-card-refund.html) [Recurring Billing](https://www.payjunction.com/payments/recurring-payments.html) [Ecommerce](https://www.payjunction.com/payments/ecommerce-merchant-services.html) [Mobile App](https://itunes.apple.com/us/app/payjunction/id1324839420?ls=1&mt=8) - EXPLORE CAPABILITIES [Overview](https://www.payjunction.com/payments/payment-processing-solutions.html) [Integration Marketplace](https://integrations.payjunction.com/) [Remote Signature](https://www.payjunction.com/payments/signature-capture.html) [Multi-Location](https://www.payjunction.com/payments/enterprise-payments.html) [Sales Reports](https://www.payjunction.com/payments/sales-reports.html) [Search and Export](https://www.payjunction.com/payments/transaction-history-search.html) [Customization](https://www.payjunction.com/payments/custom-payment-software.html) Solutions - [Veterinary Streamline payment workflows and get paid faster with up-front deposits and payment schedules for high-cost procedures. 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It is a practice that strives to “heal the world one spine at a time.” It is owned by Dr. Brian Johnson, a chiropractor for 21 years, who specializes in Spinal Reflex Analysis, which involves examining the whole body to get to the root cause of any health issues. Dr. Brian’s passion is helping people get the most out of life by assisting them in reaching their full personal potential, which includes having a strong and healthy body. Thrive has been a [customer of PayJunction](https://vimeo.com/154918490) since 2014, and we recently spoke to Dr. Brian about changes they have made in the wake of the COVID-19 health crisis. ## Adjusting to COVID-19 Guidelines  Thrive Studios is deemed an essential business and Dr. Brian feels fortunate that he was able to continue to see patients during California’s Stay-at-Home orders, thereby ensuring that local hospitals and clinics were not responsible for the extra burden of seeing people with physical or biomechanical pain.  Business practices were adjusted to abide by CDC guidelines of a healthy environment: limit touchpoints on doors and surfaces, allow only one patient in the studio at a time, require masks for everyone, and sanitize all surfaces and areas in between patient appointments. ## Payment Processing Demo Schedule 15 minutes with a payments expert Get a customized PayJunction product walk-through Understand requirements and pricing Determine your SAVINGS! GET DEMO NOW ## A Contactless Payment Experience The Smart Terminal used by Thrive is a [customer-facing device](https://blog.payjunction.com/emv-card-reader-contactless-payments), which allows it to be placed on the counter at a safe distance and eliminates the need to pass cards between the customer and the doctor. First-time patients can choose the convenience of having their card details securely stored for future use. New safety features allow for [signatures to be disabled](https://blog.payjunction.com/disable-signature-receipt), and receipts can be emailed to customers on request. Thrive’s patients like the convenience of paying using [contactless methods](https://blog.payjunction.com/what-is-contactless-payment), including credit cards and mobile wallets on their smartphones. And since many are athletes, they enjoy making a payment with the simple wave of their smart wearable device. PayJunction recently conducted a [customer survey](https://blog.payjunction.com/contactless-case-study) and learned that a majority of business owners are pleased with features that eliminate touchpoints, and 65% plan on continuing with these methods even when the pandemic crisis ends.  ## Automated Payments Many of the patients seen by Dr. Brian opt to purchase individual or family plans that bundle chiropractic services and are more cost effective than one-time appointments. “People realize that one of the best ways to fight COVID-19 and other viruses is to stay as healthy as possible by keeping their nervous system fully functioning, thereby boosting their immune system,” Dr. Brian notes. The monthly packages are a convenient way to ensure patients stick to a schedule and remain healthy. Payment card details are captured and stored with customer records in PayJunction’s secure cloud-based data center. [Automatic recurring payments](https://blog.payjunction.com/recurring-medical-billing) can be set up to charge patients every month, and receipts are sent via email. Dr. Brian believes that allowing patients to pay for their services on a schedule improves their financial health and builds a trusted doctor-patient relationship.  ## Thriving with PayJunction These are busy times for Thrive Studios, and Dr. Brian appreciates that he can manage his payment activity [away from the office](https://blog.payjunction.com/virtual-terminals-everything-to-know). Since PayJunction can be accessed via any browser-connected device, he can send bills, reconcile payment activity with bank statements, and review a patient’s history from the comfort of his home. Dr. Brian believes that PayJunction is a “fantastic” solution, and he rates the level of support he receives as “an 11, on a scale of 1-10.”  He appreciates how easy we’ve made it for Thrive Studios to eliminate touch points on payment terminals so that customers feel safe. According to Dr. Brian: “PayJunction is so easy and affordable. They have helped me streamline payment practices, which gives me more time to focus on my patients.” ## Interested in learning how PayJunction can help your practice? How has your practice adjusted over the past few months? Tell us more below in the comments section! [Case Study](https://blog.payjunction.com/topic/case-study) [COVID-19](https://blog.payjunction.com/topic/covid-19) --- ##### [![Auto Dealers Streamline Service Operations with Safe Payment Solutions](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/auto-dealer-service-operations.svg) Auto Dealers Streamline Service Operations with Safe Payment Solutions](https://blog.payjunction.com/auto-dealer-remote-service-operations) ##### [![Healthy Payment Practices for Social Distancing](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/social-distancing-payment-practice.svg) Healthy Payment Practices for Social Distancing](https://blog.payjunction.com/social-distancing-payment-practices) ###### About Author ![Picture of PayJunction Team](https://blog.payjunction.com/hs-fs/hubfs/PayJunction%20Logo%20Cropped%20-%20Vertical%20Grey.png?width=200&height=200&name=PayJunction%20Logo%20Cropped%20-%20Vertical%20Grey.png) ### PayJunction Team Content written by the PayJunction team encompasses broad business topics including marketing, brick-and-mortar business operations and management. ###### Related Posts ## [![How Contactless Payments Improved Toyota Pasadena’s Customer Experience During the COVID-19 Crisis](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/toyota-pasadena.svg) How Contactless Payments Improved Toyota Pasadena’s Customer Experience During the COVID-19 Crisis Toyota Pasadena opened its doors over two decades ago. As a family-owned business, everyone who works there strives to make customers feel welcome. They take pride in delivering customer satisfaction built on a solid and trusted relationship.](https://blog.payjunction.com/toyota-pasadena) ## [![Contactless Payment Best Practices for Dental Offices](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/dental-contactless-payment-practices.svg) Contactless Payment Best Practices for Dental Offices The COVID-19 health crisis has forced dental practices to examine and implement procedures that provide for safe and healthy interactions between staff and patients. According to a recent survey from Visa, nearly 80% of consumers worldwide have changed how they pay in order to reduce contact and are rewarding businesses that take COVID-19 safety measures seriously.](https://blog.payjunction.com/dental-contactless-payment-practices) ## [![Healthy Payment Practices for Social Distancing](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/social-distancing-payment-practice.svg) Healthy Payment Practices for Social Distancing The CDC has issued guidance for businesses to prevent and slow the spread of COVID-19 and lower the impact in their workplace. One of the focus areas addresses the need to maintain healthy business operations, including a proposal that businesses implement practices to support social distancing if recommended by state and local health authorities.](https://blog.payjunction.com/social-distancing-payment-practices) ## Meet a Payment System You’ll Love - ###### FEATURES [No-code Payments Integration®](https://www.payjunction.com/payments/no-code-payments-integration.html) [ZeroTouch Terminal](https://www.payjunction.com/payments/smart-terminal.html) [Portable Terminal](https://www.payjunction.com/payments/portable-credit-card-reader-terminal.html) [Invoices](https://www.payjunction.com/payments/electronic-invoices.html) [ACH](https://www.payjunction.com/payments/ach-payments.html) [SmartSurcharge®](https://www.payjunction.com/payments/smart-surcharge.html) [Cards on File](https://www.payjunction.com/payments/store-credit-card-info.html) [Recurring Billing](https://www.payjunction.com/payments/recurring-payments.html) - [Ecommerce](https://www.payjunction.com/payments/ecommerce-merchant-services.html) [Customization](https://www.payjunction.com/payments/custom-payment-software.html) [Remote Signatures](https://www.payjunction.com/payments/signature-capture.html) [Rapid Refunds](https://www.payjunction.com/payments/credit-card-refund.html) [Multi-Location](https://www.payjunction.com/payments/enterprise-payments.html) [Sales Reports](https://www.payjunction.com/payments/sales-reports.html) [Search and Export](https://www.payjunction.com/payments/transaction-history-search.html) [Mobile App](https://itunes.apple.com/us/app/payjunction/id1324839420?ls=1&mt=8) - ###### BUSINESS SOLUTIONS [Auto Dealers](https://www2.payjunction.com/automotive-merchant-services) [Veterinary](https://www2.payjunction.com/payment-processing-veterinarians) [Dentistry](https://www2.payjunction.com/payment-processing-dentists) - ###### RESOURCES [Product Overview](https://www.payjunction.com/payments/payment-processing-solutions.html) [Integrations](https://integrations.payjunction.com/) [Blog](https://blog.payjunction.com/) [Guides](https://guides.payjunction.com/) [Support](https://support.payjunction.com/) [Service Status](https://status.payjunction.com/) [Tutorials](https://blog.payjunction.com/tag/pj-university/) [API](https://www.payjunction.com/payments/payment-api.html) - [Trust Center](https://trust.payjunction.com/) [Request a Demo](https://www2.payjunction.com/payjunction-demo) [Pricing](https://www.payjunction.com/payments/pricing.html) [About Us](https://www.payjunction.com/payments/about.html) [Careers *HIRING*](https://www2.payjunction.com/careers) [Press](https://media.payjunction.com/) - ###### RESOURCES [Integrations](https://integrations.payjunction.com/) [Guides](https://guides.payjunction.com/) [Tutorials](https://blog.payjunction.com/tag/pj-university/) [API](https://www.payjunction.com/payments/payment-api.html) [Request a Demo](https://www2.payjunction.com/payjunction-demo) [About Us](https://www.payjunction.com/payments/about.html) [Careers *HIRING*](https://www2.payjunction.com/careers) [Press](https://media.payjunction.com/) [Trust Center](https://trust.payjunction.com/) [Service Status](https://status.payjunction.com/) - ###### BUSINESS SOLUTIONS [Auto Dealers](https://www2.payjunction.com/automotive-merchant-services) [Veterinary](https://www2.payjunction.com/payment-processing-veterinarians) [Dentistry](https://www2.payjunction.com/payment-processing-dentists) ##### 800-601-0230 SIGN UP FOR OUR NEWSLETTER  Become a better advocate for your business. 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