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6 Simple Ways to Strengthen Customer Relationships
If you have repeat customers knocking at your door, then you’re probably doing something right. But there’s always room for improvement, especially when it comes to maintaining a loyal customer base.
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How Chargebacks Can Be Friendly
Believe it or not, chargebacks can occur on accident. Friendly chargebacks result from cardholders filing disputes for misunderstood, legitimate purchases. These scenarios include:
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A Defense for Disputed Credit Card Charges
If your business takes phone and online orders, but doesn’t collect customers' signatures for these transactions, you’re leaving your business vulnerable to chargebacks. If there is a dispute, you can’t prove the customer verified the transaction, so you lose by default. Sure, you might be able to collect a signature by faxing forms but, let’s be honest, that’s just a waste of everyone’s time.
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How Auto Shop Software Helped Buellton Garage Boost Customer Service
No matter the size of your business, building relationships through excellent customer service drives new customers to become regulars. A family-owned and operated auto repair shop, Buellton Garage is a textbook example of how any-size auto shop can foster lasting relationships with the right Merchant Account Provider.
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How to Pick the Best Credit Card Processing Rate Plan
When it comes to accepting credit cards, we know cost is always a concern for business owners. To fully understand the impact a payment processing rate plan has on your bottom line, you need to understand your rate plan options.
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A Guide to Payment Processors
Understanding all the parties that work together to process a single transaction is not as straightforward as you may think. Between you and your customer are the payment processing providers required to successfully run transactions. Who you choose to work with can significantly impact your business's efficiency and overall bottom line. So, how does credit card processing work? These are the middlemen involved in credit card processing:
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