PayJunction swept up during the 2023 awards season, taking home three Gold Titan Awards, one Gold Globee, one Silver Stevie® and the Business Intelligence Excellence in Customer Service Award.
This year’s winnings follows a streak of awards PayJunction received in 2022 (three Gold Globee Business Excellence Awards, two Silver and one Gold ABA Stevie® Awards, and a Gold Titan Award).
Every employee of PayJunction shares strong core values focused on meeting the needs of customers and valuing long-term relationships over short-term profits.
Read on to learn more about our unique and award-winning people-first approach to solutions and service.
A Long Reputation for Putting People First
- Gold Globee- Customer Service Department of the Year
- Gold Titan - Customer Service Department / Team of the Year
- Gold Titan - Customer Satisfaction Strategy
- Silver Stevie® - Customer Service Department of the Year
- Business Intelligence Group Awards - Excellence in Customer Service Award
PayJunction’s experienced customer support team delivers consistently high-quality service that sets us apart from our competitors. In fact, this is PayJunction’s seventh win in the ABA Stevie® Awards Customer Service category, which is a testament to a culture of putting customers first. We’re proud to consistently deliver award-winning service in an industry that is riddled with providers that often take advantage of their customers with hidden billing practices. In 2022, the customer satisfaction score for incoming tickets was 96.7%, and incoming calls were answered within 23 seconds on average beating the prior year’s high score of 36 seconds!
Our team takes pride in listening to every customer, asking questions and gathering information to ensure they fully understand the issue. Team members take personal ownership and follow through with every issue until full resolution is obtained and the customer is satisfied.
Customer satisfaction is measured regularly and consistently remains above 95%.
Stevie® Award judges’ were impressed, commenting, “PayJunction . . . is an excellent example of how an effective Customer Service department helps increase client satisfaction and retention.”
Thank you so much for your relationship [which] we have enjoyed over the past 20 years. From the time we opened our account it was obvious to me that PayJunction was very different from other credit card processors. The personalized service that you offered was a welcome relief from our experiences with other companies.
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Continuous Innovation in Responding to Customer Needs
- Gold Titan-Payments Solution
The shift to digital payments accelerated in 2020 as customers embraced online purchases, curbside servicing and delivery. PayJunction updated its cloud-based payment solution to support the transition to remote payments. These features help businesses improve productivity, manage costs, mitigate fraud and protect sensitive card data, and include:
Electronic invoices improve cash flow while saving time, paper, and postage. Businesses quickly create an electronic invoice and email it. Customers open the message, enter payment details and receive an electronic receipt.
PayJunction’s Digital Notification system sends an email with a link to view chargebacks, easily locate disputed transactions, and respond to chargebacks by uploading supporting documentation.
This security feature allows developers to tokenize data on existing payment forms (instead of redirecting to a hosted page). Businesses retain full control over the checkout experience and no sensitive card data touches their servers.
The Smart Terminal supports the capture of non-payment information during the checkout process. Helpful use cases include entering a telephone number, swiping a loyalty card, taking a quick survey, accepting contract terms, and capturing digital signatures that can be passed to the company’s software system
Advanced Account-to-Account (A2A) Bank transfers allow businesses to accept online payments via the lower-cost ACH processing rails. Accounts are instantly authenticated, eliminating manual enrollment processes. Balances are verified in real-time, reducing insufficient funds rejects.
We've used other platforms for [invoices] in the past, but faced challenges with security, ease of use, responses and tracking payments. [PayJunction’s invoices] are so easy to use and saves us so much time, plus our clients love it.
Simplified Payments Integration Technology Streamlines Acceptance
- Gold Titan Award- Application Programming Interface (API) Management Solution
PayJunction’s open-access RESTful API allows integrators to quickly and easily accept credit, debit and ACH payments from within their software without having to build payment-specific code or go through PCI certification. It is one of the only cloud-based API solutions in the payment space, which means that no cardholder data is stored or processed on the business’ local systems or servers.
PayJunction earned the award for adding six key features to the PayJunction API since 2021 that boost productivity, improve the customer experience, lower costs and protect data:
- Digital Invoices
- Level 3 Data
Our achievements can be attributed to listening to customer feedback, introducing new technology and focusing on our company values. The praise that we constantly receive from our customers is a valuable testament to our commitment to providing the best customer support and technology in the payments industry.
Thanks to the PayJunction-Sycle integrated solution. . . the job for anybody dealing with invoices and payments has become so much easier. Our staff has more time to dedicate to serving customers
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Editor's Note: This post was originally published in May 2022 and has been updated for comprehensiveness and accuracy.