Once again, PayJunction received critical acclaim during the 2024 awards season, taking home seven Gold, one Silver, and one Organization of the Year award. This year’s nine awards surpassed the six PayJunction received in 2023.
The awards came from four business award programs, split between Customer Service and Product Innovation.
American Business Awards (Stevies)
- Gold: Customer Service Department of the Year
- Gold: No Code/Low Code Platform
- Gold: Payments Solution
- Gold: Customer Service Department of the Year
- Gold: No Code or Low code solution
- Gold: Payments Solution
- Gold: Customer Service: Financial Services
- Silver: Business Technology Solutions: Payments solution
Business Intelligence Excellence in Customer Service Awards
- Organization of the Year: Small
Every employee at PayJunction shares strong core values focused on meeting customers' and partners’ needs and valuing long-term relationships over short-term profits.
Read on to learn more about our award-winning people-first approach to solutions and service.
A Dedication to Going Above and Beyond for Customers
PayJunction’s knowledgeable customer support team consistently delivers high-quality service that distinguishes us from our competitors. PayJunction’s eighth win in the ABA Stevie® Awards Customer Service category is a testament to a culture of putting customers first and making every interaction count.
PayJunction strives to be the gold standard by delivering award-winning service in an industry riddled with payment processors that rely on unfriendly chatbots, phone trees, and off-shore support teams. In 2023, our customer satisfaction score for incoming tickets was 93.8%, and live US-based representatives answered incoming calls within 20 seconds on average, a new record and down from 1 minute in 2020.
Our team takes pride in listening to every customer, asking questions, and gathering information to ensure they fully understand the issue. Team members take personal ownership and follow through with every issue through full resolution, confirming each customer is satisfied. In 2024, 92.5% of tickets closed on the first contact.
Customer satisfaction is measured regularly and consistently remains above 95%.
Stevie® Award judges’ were impressed, commenting, “PayJunction . . . is an excellent example of how an effective Customer Service department helps increase client satisfaction and retention.”
I honestly can’t say that I’ve ever had customer support this amazing anywhere else.
Transformative Integrated Payment Technology Deepens Customer Relationships
SaaS-powered software allows businesses to streamline workflows by creating a unified, segment-specific platform to manage inventory, sales, employees, customers, and finances. PayJunction’s No-code Payments Integration,® a revolutionary solution launched in 2023, makes it incredibly easy for businesses and platforms to integrate payment processing with their existing cloud-based software (POS, PMS, CRM, etc.), either as a replacement or as an alternative solution to activate new features.
Stevie, Globee, and Titan program judges recognized how PayJunction’s payment solutions and, expressly, No-code Payments Integration benefit merchants and thus granted PayJuntion five awards. The free browser extension allows merchants, ISVs, and developers to quickly hit an "easy button" to add new features to their cloud-based software. Small businesses and startups can efficiently connect any software solution in minutes. The popular solution has a 5-star rating on the Chrome Web Store.
Benefits of No-code Payments Integration
- Fast Installation: The revolutionary free browser extension reduces development time from months to minutes. It works with nearly any SaaS application.
- Easy to Use: Businesses can accept payments directly within a browser, reducing time spent switching between tabs and applications. It supports payments accepted in-person, over the phone, through digital invoices, pay-by-link, and recurring payments. Staff completes end-of-day reconciliation in a few clicks.
- Freedom to Choose: Businesses aren’t trapped using a software provider’s official integrated payments partner. They can access more payment features, reduce the cost of payment transactions, and gain access to award-winning customer service.
This Chrome extension has greatly improved our Front Desk Procedures! PayJunction is very responsive whenever we have questions, and we haven't encountered any issues since launching it.
PayJunction’s achievements directly result from listening to customer feedback, introducing new technology, and focusing on our company values. The praise we constantly receive from our customers is a valuable testament to our commitment to providing the best customer support and technology in the payments industry.
PayJunction's service is RITZ CARLTON level service. I am blown away by the skill level, patience, and follow-through of PayJunction's employees. . . . I would not recommend ANY other payment merchant company. You guys are the gold standard.”
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Editor's Note: This post was originally published in May 2022 and has been updated for comprehensiveness and accuracy.
