Once again, PayJunction has received critical acclaim during the 2025 awards season, taking home gold and platinum awards for both customer service and technology.
- Gold: Low-Code/No-Code Development Platforms
- Gold: Customer Service Team of the Year
- Platinum: Customer Service
- Gold: Business Technology Solution: Payment Solutions
These awards are a direct reflection of our incredible team at PayJunction. Their commitment to our core values, and to meeting the real needs of our customers, is what makes this recognition possible.
Guided by a customer-first mindset, we’ve built a platform that gives businesses Freedom of Choice, enabling them to select the payment provider that works best for them while making it simple and effortless to integrate with existing software and access modern, feature-rich payment tools.
And behind it all is our Trusted Partner Pledge – a promise to deliver service and support that others can’t, or won’t. That means U.S. based support in under 60 seconds, transparent pricing, and tools that make compliance and success easier. Read on to see why our people-first approach continues to earn trust from our customers and recognition from our industry.
A Dedication to Going Above and Beyond for Customers
PayJunction’s knowledgeable customer support team consistently delivers high-quality service that distinguishes us from our competitors. PayJunction’s Platinum win in the Titan Awards Customer Service category is a testament to a culture of putting customers first and making every interaction count.
PayJunction strives to be the best of the best by delivering award-winning service in an industry riddled with payment processors that rely on unfriendly chatbots, phone trees, and off-shore support teams. In 2024, the average phone wait time was just 19 seconds, and most email inquiries were answered within 30 minutes. Nearly 90% of customer-facing tickets were resolved on the first contact, contributing to a 96.75% customer satisfaction score for the year.
Our team takes pride in listening to every customer, asking questions, and gathering information to ensure they fully understand the issue. Team members take personal ownership and follow through with every issue through full resolution, confirming each customer is satisfied.
I honestly can’t say that I’ve ever had customer support this amazing anywhere else.
Transformative Integrated Payment Technology Deepens Customer Relationships
SaaS-powered software allows businesses to streamline workflows by creating a unified, segment-specific platform to manage inventory, sales, employees, customers, and finances. PayJunction’s No-code Payments Integration,® a revolutionary solution launched in 2023, makes it incredibly easy for businesses and platforms to integrate payment processing with their existing cloud-based software (POS, PMS, CRM, etc.), either as a replacement or as an alternative solution to activate new features.
Both Globee and Titan program judges recognized how PayJunction’s payment solutions benefit merchants. Our No-code Payments Integration® product, a browser extension that instantly activates payment features within any cloud-based software, eliminates the need for costly custom integrations. This allows businesses to use integrated payment features without altering their existing CRM, ERP, or POS systems. It supports in-person payments, telephone orders, recurring payments, refunds, and more. Another valuable addition is the Surcharging feature, which helps businesses offset credit card processing costs by charging credit card users a small fee of up to 3%. This enables merchants to reduce expenses while keeping their product and service prices stable.
Benefits of No-code Payments Integration
- Fast Installation: The revolutionary free browser extension reduces development time from months to minutes. It works with nearly any SaaS application.
- Easy to Use: Businesses can accept payments directly within a browser, reducing time spent switching between tabs and applications. It supports payments accepted in-person, over the phone, through digital invoices, pay-by-link, and recurring payments. Staff completes end-of-day reconciliation in a few clicks.
- Freedom to Choose: Businesses aren’t trapped using a software provider’s official integrated payments partner. They can access more payment features, reduce the cost of payment transactions, and gain access to award-winning customer service.
This Chrome extension has greatly improved our Front Desk Procedures! PayJunction is very responsive whenever we have questions, and we haven't encountered any issues since launching it.
PayJunction’s achievements directly result from listening to customer feedback, introducing new technology, and focusing on our company values. The praise we constantly receive from our customers is a valuable testament to our commitment to providing the best customer support and technology in the payments industry.
PayJunction's service is RITZ CARLTON level service. I am blown away by the skill level, patience, and follow-through of PayJunction's employees. . . . I would not recommend ANY other payment merchant company. You guys are the gold standard.”
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Editor's Note: This post was originally published in May 2022 and has been updated for comprehensiveness and accuracy.
