--- title: PayJunction’s Culture Drives Award-Winning Services and Solutions description: PayJunction employees shares strong core values focused on meeting the needs of customers. Learn about our unique approach to award-winning solutions and service. image: https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/4-awards.svg --- [tel:1-800-601-0230](tel:1-800-601-0230) 800-601-0230 - Features - Solutions - Developers - [Pricing](https://www.payjunction.com/payments/pricing.html) - Resources [See a Demo](https://www2.payjunction.com/tour-payjunction) Features - EXPLORE PRODUCTS [No-code Payments Integration®](https://www.payjunction.com/payments/no-code-payments-integration.html) [ZeroTouch Terminal](https://www.payjunction.com/payments/smart-terminal.html) [Portable Terminal](https://www.payjunction.com/payments/portable-credit-card-reader-terminal.html) - ACCEPT PAYMENTS [Invoices](https://www.payjunction.com/payments/electronic-invoices.html) [ACH Electronic Checks](https://www.payjunction.com/payments/ach-payments.html) [SmartSurcharge®](https://www.payjunction.com/payments/smart-surcharge.html) [Cards on File](https://www.payjunction.com/payments/store-credit-card-info.html) [Rapid Refunds](https://www.payjunction.com/payments/credit-card-refund.html) [Recurring Billing](https://www.payjunction.com/payments/recurring-payments.html) [Ecommerce](https://www.payjunction.com/payments/ecommerce-merchant-services.html) [Mobile App](https://itunes.apple.com/us/app/payjunction/id1324839420?ls=1&mt=8) - EXPLORE CAPABILITIES [Overview](https://www.payjunction.com/payments/payment-processing-solutions.html) [Integration Marketplace](https://integrations.payjunction.com/) [Remote Signature](https://www.payjunction.com/payments/signature-capture.html) [Multi-Location](https://www.payjunction.com/payments/enterprise-payments.html) [Sales Reports](https://www.payjunction.com/payments/sales-reports.html) [Search and Export](https://www.payjunction.com/payments/transaction-history-search.html) [Customization](https://www.payjunction.com/payments/custom-payment-software.html) Solutions - [Veterinary Streamline payment workflows and get paid faster with up-front deposits and payment schedules for high-cost procedures. Get time back and spend it with furry patients.](https://www2.payjunction.com/payment-processing-veterinarians) - [Dental Simplify patient payments with multiple means of collection at your dental practice. Meet patient expectations and elevate the payment experience.](https://www2.payjunction.com/payment-processing-dentists) - [Auto Dealer Manage dealership payments by department, brand and location. Get automated reports for simplified end-of-day close and save on processing fees.](https://www2.payjunction.com/automotive-merchant-services) Developers - [API Documentation See how to embed omnichannel payment features into your software, using your choice of our intuitive integration methods.](https://developer.payjunction.com/) - [Developer Experience Explore the developer journey and learn how our full-service partnership model helps you maximize merchant payment adoption rates.](https://www.payjunction.com/payments/payment-api.html) - [No-code Payments Integration® Rapidly integrate payment acceptance features into any SaaS application in minutes using our easy-to-use Chrome browser extension.](https://www.payjunction.com/payments/no-code-payments-integration.html) - [Integration Marketplace Check out our growing marketplace of integrated solution partners that streamline payment acceptance and help businesses automate and scale.](https://integrations.payjunction.com/) [Pricing](https://www.payjunction.com/payments/pricing.html) Resources - [About Us Learn how our people-first culture at PayJunction helps us earn widespread recognition and awards.](https://www.payjunction.com/payments/about.html) - [Careers Join us in our pursuit to deliver exceptional experiences to customers and partners.](https://www2.payjunction.com/careers) - [Support Get helpful information about how to use features, troubleshoot problems and contact us.](https://support.payjunction.com/) - [Blog Gain useful insights into payment industry trends and PayJunction solutions.](https://blog.payjunction.com/) - [Guides Up your payment processing knowledge with our in-depth eBooks and White Papers.](https://guides.payjunction.com/) - [Tutorials Read articles and watch videos about how to use valuable features on the PayJunction platform.](https://blog.payjunction.com/topic/pj-university) # How Company Culture Shapes Award-Winning Services and Solutions ![How Company Culture Shapes Award-Winning Services and Solutions](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/4-awards.svg) [![Picture of PayJunction Team](https://blog.payjunction.com/hs-fs/hubfs/PayJunction%20Logo%20Cropped%20-%20Vertical%20Grey.png?width=48&height=48&name=PayJunction%20Logo%20Cropped%20-%20Vertical%20Grey.png) PayJunction Team](https://blog.payjunction.com/author/payjunction-team) 6/27/2025 Once again, PayJunction has received critical acclaim during the 2025 awards season, taking home gold and platinum awards for both customer service and technology. [Globee Awards](https://globeeawards.com/business-awards/winners/) - Gold: Low-Code/No-Code Development Platforms - Gold: Customer Service Team of the Year [Titan Awards](https://thetitanawards.com/winner-info.php?id=6767) - Platinum: Customer Service - Gold: Business Technology Solution: Payment Solutions These awards are a direct reflection of our incredible team at PayJunction. Their commitment to our core values, and to meeting the real needs of our customers, is what makes this recognition possible. Guided by a customer-first mindset, we’ve built a platform that gives businesses Freedom of Choice, enabling them to select the payment provider that works best for them while making it simple and effortless to integrate with existing software and access modern, feature-rich payment tools. And behind it all is our Trusted Partner Pledge – a promise to deliver service and support that others can’t, or won’t. That means U.S. based support in under 60 seconds, transparent pricing, and tools that make compliance and success easier. Read on to see why our people-first approach continues to earn trust from our customers and recognition from our industry. ## A Dedication to Going Above and Beyond for Customers PayJunction’s knowledgeable customer support team consistently delivers high-quality service that distinguishes us from our competitors. [PayJunction’s Platinum](https://thetitanawards.com/winner-info.php?id=6767) win in the Titan Awards Customer Service category is a testament to a culture of putting customers first and making every interaction count. PayJunction strives to be the best of the best by delivering award-winning service in an industry riddled with payment processors that rely on unfriendly chatbots, phone trees, and off-shore support teams. In 2024, the average phone wait time was just 19 seconds, and most email inquiries were answered within 30 minutes. Nearly 90% of customer-facing tickets were resolved on the first contact, contributing to a 96.75% customer satisfaction score for the year. Our team takes pride in listening to every customer, asking questions, and gathering information to ensure they fully understand the issue. Team members take personal ownership and follow through with every issue through full resolution, confirming each customer is satisfied. > I honestly can’t say that I’ve ever had customer support this amazing anywhere else. Dr. Terra Stines Smith, DVM and Owner DocTerra Mobile Veterinary Services ## Transformative Integrated Payment Technology Deepens Customer Relationships SaaS-powered software allows businesses to streamline workflows by creating a unified, segment-specific platform to manage inventory, sales, employees, customers, and finances. [PayJunction’s No-code Payments Integration®](https://integrations.payjunction.com/no-code-payments-integration), a revolutionary solution launched in 2023, makes it incredibly easy for businesses and platforms to integrate payment processing with their existing cloud-based software (POS, PMS, CRM, etc.), either as a replacement or as an alternative solution to activate new features. Both [Globee](https://globeeawards.com/business-awards/winners/) and [Titan](https://thetitanawards.com/winner-info.php?id=6711) program judges recognized how PayJunction’s payment solutions benefit merchants. Our No-code Payments Integration® product, a browser extension that instantly activates payment features within any cloud-based software, eliminates the need for costly custom integrations. This allows businesses to use integrated payment features without altering their existing CRM, ERP, or POS systems. It supports in-person payments, telephone orders, recurring payments, refunds, and more. Another valuable addition is the Surcharging feature, which helps businesses offset credit card processing costs by charging credit card users a small fee of up to 3%. This enables merchants to reduce expenses while keeping their product and service prices stable. ### Benefits of No-code Payments Integration - **Fast Installation:** The revolutionary free browser extension reduces development time from months to minutes. It works with nearly any SaaS application. - **Easy to Use:** Businesses can accept payments directly within a browser, reducing time spent switching between tabs and applications. It supports payments accepted in-person, over the phone, through digital invoices, pay-by-link, and recurring payments. Staff completes end-of-day reconciliation in a few clicks. - **Freedom to Choose:** Businesses aren’t trapped using a software provider’s official integrated payments partner. They can access more payment features, reduce the cost of payment transactions, and gain access to award-winning customer service. > This Chrome extension has greatly improved our Front Desk Procedures! PayJunction is very responsive whenever we have questions, and we haven't encountered any issues since launching it. Jaymee Valencia, Chief Operating Officer Marketplace Physical Therapy and Wellness Center PayJunction’s achievements directly result from listening to customer feedback, introducing new technology, and focusing on our company values. The praise we constantly receive from our customers is a valuable testament to our commitment to providing the best customer support and technology in the payments industry. > PayJunction's service is RITZ CARLTON level service. I am blown away by the skill level, patience, and follow-through of PayJunction's employees. . . . I would not recommend ANY other payment merchant company. You guys are the gold standard.” [Trustpilot](https://www.trustpilot.com/review/payjunction.com)review ## Ready to Partner With an Award-Winning Payment Provider? *Editor's Note: This post was originally published in May 2022 and has been updated for comprehensiveness and accuracy.* [PayJunction Culture](https://blog.payjunction.com/topic/payjunction-culture) --- ##### [![Secure Payment Solutions Matter More Than Ever: How to Protect Your Data and Reputation](https://blog.payjunction.com/hubfs/secure-payments.png) Secure Payment Solutions Matter More Than Ever: How to Protect Your Data and Reputation](https://blog.payjunction.com/secure-payment-solutions-protecting-data-and-your-reputation) ##### [![7 Ways Auto Repair Shops Can Lower Payment Acceptance Costs](https://blog.payjunction.com/hubfs/BLOG/HERO%20IMAGES/Revolutionize%20Your%20Dealership%20with%20Advanced%20Automotive%20Payment%20Processing%20Solutions.png) 7 Ways Auto Repair Shops Can Lower Payment Acceptance Costs](https://blog.payjunction.com/7-ways-auto-repair-shops-can-lower-payment-acceptance-costs) ###### About Author ![Picture of PayJunction Team](https://blog.payjunction.com/hs-fs/hubfs/PayJunction%20Logo%20Cropped%20-%20Vertical%20Grey.png?width=200&height=200&name=PayJunction%20Logo%20Cropped%20-%20Vertical%20Grey.png) ### PayJunction Team Content written by the PayJunction team encompasses broad business topics including marketing, brick-and-mortar business operations and management. ###### Related Posts ## [![Obtain Non-Payment Signatures With PayJunction’s Smart Terminal](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/non-payment-signatures.svg) Obtain Non-Payment Signatures With PayJunction’s Smart Terminal Although the card brands have recently revised their requirements around signature authorization, signatures are still the best defense in the event of a chargeback dispute as long as you’re properly processing your payments. Additionally, there are numerous instances when businesses require non-payment signatures from customers. These include terms and conditions, disclosures, disclaimers, liability waivers, privacy agreements, HIPAA agreements, warranties, etc. In the medical industry alone, this can amount to dozens of forms related to billing, on-boarding, consent, prescriptions, lab reports and care agreements that must be physically stored or scanned and stored online.](https://blog.payjunction.com/non-payment-signatures) ## [![How to Select the Best API for Integrated Payments](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/payment-api.svg) How to Select the Best API for Integrated Payments An API, or application programming interface, is a set of protocols and tools that let different types of software interface with each other. Developers use APIs to quickly add new features to their software. Payment service providers like PayJunction publish APIs that allow software providers and developers to easily add credit, debit and ACH payments within their core software for in-person and online acceptance.](https://blog.payjunction.com/payment-api) ## [![Streamline Payments and Improve Cash Flow with PayJunction’s Invoices Feature](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/remote-payments-invoices-benefits.svg) Streamline Payments and Improve Cash Flow with PayJunction’s Invoices Feature The COVID-19 crisis has resulted in the rise of telephone and video appointments, curbside pickup, and other practices that support social distancing. Business owners who primarily engage with clients in person—from retailers, to specialty medical practices, dentists, veterinarians and auto repair services—are implementing solutions to allow staff to safely interact with customers. One way to do this is to process payments away from an in-person checkout counter by sending customers an invoice payment request for an amount due.](https://blog.payjunction.com/remote-payments-invoices-benefits) ## Meet a Payment System You’ll Love - ###### FEATURES [No-code Payments Integration®](https://www.payjunction.com/payments/no-code-payments-integration.html) [ZeroTouch Terminal](https://www.payjunction.com/payments/smart-terminal.html) [Portable Terminal](https://www.payjunction.com/payments/portable-credit-card-reader-terminal.html) [Invoices](https://www.payjunction.com/payments/electronic-invoices.html) [ACH](https://www.payjunction.com/payments/ach-payments.html) [SmartSurcharge®](https://www.payjunction.com/payments/smart-surcharge.html) [Cards on File](https://www.payjunction.com/payments/store-credit-card-info.html) [Recurring Billing](https://www.payjunction.com/payments/recurring-payments.html) - [Ecommerce](https://www.payjunction.com/payments/ecommerce-merchant-services.html) [Customization](https://www.payjunction.com/payments/custom-payment-software.html) [Remote Signatures](https://www.payjunction.com/payments/signature-capture.html) [Rapid Refunds](https://www.payjunction.com/payments/credit-card-refund.html) [Multi-Location](https://www.payjunction.com/payments/enterprise-payments.html) [Sales Reports](https://www.payjunction.com/payments/sales-reports.html) [Search and Export](https://www.payjunction.com/payments/transaction-history-search.html) [Mobile App](https://itunes.apple.com/us/app/payjunction/id1324839420?ls=1&mt=8) - ###### BUSINESS SOLUTIONS [Auto Dealers](https://www2.payjunction.com/automotive-merchant-services) [Veterinary](https://www2.payjunction.com/payment-processing-veterinarians) [Dentistry](https://www2.payjunction.com/payment-processing-dentists) - ###### RESOURCES [Product Overview](https://www.payjunction.com/payments/payment-processing-solutions.html) [Integrations](https://integrations.payjunction.com/) [Blog](https://blog.payjunction.com/) [Guides](https://guides.payjunction.com/) [Support](https://support.payjunction.com/) [Service Status](https://status.payjunction.com/) [Tutorials](https://blog.payjunction.com/tag/pj-university/) [API](https://www.payjunction.com/payments/payment-api.html) - [Trust Center](https://trust.payjunction.com/) [Request a Demo](https://www2.payjunction.com/payjunction-demo) [Pricing](https://www.payjunction.com/payments/pricing.html) [About Us](https://www.payjunction.com/payments/about.html) [Careers *HIRING*](https://www2.payjunction.com/careers) [Press](https://media.payjunction.com/) - ###### RESOURCES [Integrations](https://integrations.payjunction.com/) [Guides](https://guides.payjunction.com/) [Tutorials](https://blog.payjunction.com/tag/pj-university/) [API](https://www.payjunction.com/payments/payment-api.html) [Request a Demo](https://www2.payjunction.com/payjunction-demo) [About Us](https://www.payjunction.com/payments/about.html) [Careers *HIRING*](https://www2.payjunction.com/careers) [Press](https://media.payjunction.com/) [Trust Center](https://trust.payjunction.com/) [Service Status](https://status.payjunction.com/) - ###### BUSINESS SOLUTIONS [Auto Dealers](https://www2.payjunction.com/automotive-merchant-services) [Veterinary](https://www2.payjunction.com/payment-processing-veterinarians) [Dentistry](https://www2.payjunction.com/payment-processing-dentists) ##### 800-601-0230 SIGN UP FOR OUR NEWSLETTER  Become a better advocate for your business. 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