As a consumer, it’s likely you’ve paid surcharge or convenience fees. It’s also likely you’ve used these terms interchangeably, and you’re not alone. Yet, contrary to popular belief, a surcharge fee and a convenience fee are two very different charges.
Think about the last time you bought movie or concert tickets. If you purchased these tickets through a third-party website, you probably paid a convenience fee. This is charged for the convenience of using an alternative payment channel, and is typically a flat dollar amount.
Now, think about purchases you’ve made at gas stations or corner stores. Do you remember seeing signs or hearing the cashier say, “Are you willing to pay a fee to use your credit card?” That’s a surcharge fee. It’s a percentage of the total amount that’s charged simply for the privilege of using a credit card. Ultimately, it helps cover the processing fees the business pays to its Merchant Account Provider.
You might wonder, “Is it legal to charge a credit card processing fee?” Not always.
Businesses are allowed to charge surcharge or convenience fees, but it’s not a free-for-all. Convenience fees are legal only if they’re charged for a truly convenient payment channel that is secondary to the standard offering. For example, an e-commerce business — whose usual payment channel is online or over the phone — should not charge a convenience fee.
Until 2013, major credit card brands had a ban on surcharging. However, due to a class-action lawsuit, Visa and MasterCard ended their no-surcharge policy. Soon after, American Express and Discover followed suit.
Despite this major industry change, the legal parameters around surcharging do vary by location. On July 19, 2017 the United Kingdom banned surcharging entirely, dubbing them a ‘rip off.’
In the United States, surcharging laws vary by state: some have no laws prohibiting surcharging, whereas others ban businesses from charging it. According to the National Conference of State Legislatures, as of 2016, 10 states and the U.S. commonwealth of Puerto Rico have laws in place limiting or banning businesses from charging a surcharge fee.
If a business can legally surcharge in its state or country, there are four rules to follow:
As a business owner, surcharging may seem like an obvious choice. With the ability to offset fees, why wouldn’t you charge a surcharge? Unfortunately, opting to pass your credit card processing fees to your customers means higher overall costs for them.
Adding a surcharge to credit card transactions may put your costs above your competitors', giving them an advantage over your business. You should consider how your competitors and industry as a whole handle surcharging.
Of course, there is no clear answer here. As long as your business abides by the law, and you adequately weigh the pros and cons of surcharging, you’ll make the best decision for your business.
Whether you’re a business owner or consumer, we’d love to hear your opinion on surcharging. Do you think it’s fair for businesses to apply a surcharge or convenience fee? What type of businesses have surcharged you? Tell us in the comments section below!