Sycle, the audiology industry’s leading office management software, is the choice of over 8,000 clinics and 20,000 hearing care professionals. The software handles everything from appointment scheduling to insurance claims management, marketing and financial reporting. Sycle’s seamless integration with complementary software platforms helps practice managers eliminate manual tasks and streamline workflows.
As the market leader, Sycle works with best-in-class partners it trusts to keep up with evolving standards and trends. This commitment to trust and reliability is exemplified in its partnership with PayJunction, which has offered Sycle’s audiology practice customers streamlined payment acceptance since 2015.
No-code Innovation Leads to Better Integration
PayJunction’s cloud-connected integrated payment solutions initially helped Sycle’s customers adopt features, including secure EMV and contactless payments on PayJunction’s Smart Terminals, and manage all payment activity within a secure online portal. While streamlined acceptance eliminated tedious paper-based practices, workflow processes such as patient invoicing and recurring payments ran in parallel with Sycle, often requiring staff to manually record payment transactions in Sycle so they could flow to accounting systems.
The companies embarked on a project to integrate additional convenient payment features—phone payments, digital invoices, recurring payments, credit card surcharge, and customer management—within Sycle. These features make payment acceptance seamless and help hearing clinics operate more efficiently by eliminating manual processes, improving cash flow and reducing transaction fees.
Instead of integrating the new features via traditional APIs—which require development resources and can take months—Sycle utilized PayJunction’s revolutionary No-code Payments Integration®, a free browser-based extension. Integration was completed using no-code technology and low-code webhooks featuring pre-built components and intuitive point-and-click tools. It was as simple as mapping payment transaction fields—purchase amount, invoice number, and customer information—and instructing what to do post-approval, such as closing out a one-time purchase, updating customer history, or emailing a receipt.
Now, PayJunction’s payment software essentially lives within Sycle, allowing hearing care staff to initiate and manage all payment activity in one interface and eliminating the need to toggle between multiple tabs and portals. The intuitive browser extension lets them easily:
- Capture EMV and contactless payments on a cloud-connected terminal
- Accept credit/debit cards and ACH bank transfers and securely store payment preferences with customer records
- Let patients pay with a digital wallet like Apple Pay or Google Pay
- Key in details for phone orders
- Email electronic invoice requests
- Set up recurring payments
- Process one-click recharges and refunds
- Quickly find transactions and email digital receipts
No-code Payments Integration puts all of the features that PayJunction offers right at our customers’ fingertips ...
Beyond the Code: A Deeper Partner Relationship
Sycle and PayJunction share a mission focused on putting customers' needs at the forefront of every decision.
Kathy Sharo, Sycle’s VP of marketing, appreciates PayJunction’s commitment to continual innovation and cites it as a critical reason for the relationship's long-term success. “PayJunction is always looking ahead and partners with us as a software company and a technology company,” she said. “It helps clinics focus on caring for patients, not day-to-day administrative tasks.”
One of the most valuable benefits of No-code Payments Integration is that it will provide Sycle and its customers with instant access to new features, keeping them current with evolving payment trends.
Dan Sellers, the sales director at Sycle, cites PayJunction’s commitment to month-to-month service and transparent, ethical pricing—backed by award-winning customer support—as essential value drivers that often “save customers more than the cost of what they are paying for Sycle.”
Since PayJunction handles everything related to payment acceptance, Sycle has more time to focus on enhancing its core office management software. In addition to offering a state-of-the-art integrated experience for customers, working with PayJunction allows Sycle to:
- Win More Business: Offering integrated payments reduces an essential point of friction in a hearing professional’s decision criteria when considering software providers.
- Monetize Payments: Thanks to PayJunction's high-touch, full-service partnership model, Sycle gains a new revenue stream and maximizes attachment rates.
- Deepen Customer Relationships: Accepting payments within Sycle creates a seamless experience for audiology clinics and their customers, which drives loyalty and referrals for Sycle.
- Remain Secure: PayJunction operates a PCI Level 1 data center. Sensitive payment details do not pass through or reside on Sycle’s systems, simplifying PCI compliance for Sycle and its customers.
New to PayJunction? call 707-217-3548 to get started.
Existing customers can upgrade with the help of our support team.
