“Chargebacks” Posts

Why EMV Fallback Is a Risk for Your Business

Why EMV Fallback Is a Risk for Your Business

Let’s paint two seemingly harmless scenarios for you. A customer comes into your business and attempts to pay for a purchase with an EMV chip card. The transaction fails despite your terminal being EMV certified, so you decide to proceed by allowing the customer to swipe his chip card. The transaction can’t be processed properly because your EMV terminal isn’t certified to process EMV transactions or doesn’t have an EMV slot. You work around this by asking the customer to swipe the chip card instead. Great, you got paid! However, both of these examples illustrate an…

EMV Liability Shift: Explained

EMV Liability Shift: Explained

The EMV liability shift refers to the 2015 transfer of responsibility for fraudulent losses from the card brands to businesses in cases when the fraud occurred on an incorrectly processed chip card. There is an entire underground economy powered by stolen credit cards. With traditional magnetic stripe cards, a fraudster could simply obtain one, make copies using a cheap machine and hire people to go shopping. The credit card issuers (MasterCard, Discover, Amex and Visa) were liable for these unauthorized transactions, resulting in losses that exceeded $16 billion in 2014, according to WalletHub. The staggering losses encouraged the card issuers…

How to Avoid a Credit Card Chargeback and Obtain Buyer Intent

How to Avoid a Credit Card Chargeback and Obtain Buyer Intent

If you work for an auto dealership, you may, unfortunately, be familiar with the following scenario: A customer calls your dealership to book a service. You don’t have one of the necessary parts on hand, so your dealership orders it and plans to bill the customer when the service is completed. However, the customer ultimately ends up going elsewhere for the service, leaving the dealership to cover the cost of the ordered part. Capturing buyer intent is a goal for any auto dealership. It ensures that the orders you place and conversations you have really go somewhere. It helps…

Is Poor or Outdated Signature Capture Holding Your Business Back?

Is Poor or Outdated Signature Capture Holding Your Business Back?

Do you groan when you see another chargeback roll in? Would you describe your signature capture system as “jerry-rigged,” “improvised” or “works well enough, I guess, most of the time”? Fixing outdated signature capture may have surprising power to improve your business’ security and even marketing opportunities. Read on to learn how to keep signature capture mistakes from holding you back. Increased Risk of Chargebacks A chargeback is a consumer protection option, allowing consumers to dispute a credit card charge. If the credit company investigates and finds the charge is invalid, the merchant has to refund a purchase that had…