“Chargebacks” Posts

Is Poor or Outdated Signature Capture Holding Your Business Back?

Is Poor or Outdated Signature Capture Holding Your Business Back?

Do you groan when you see another chargeback roll in? Would you describe your signature capture system as “jerry-rigged,” “improvised” or “works well enough, I guess, most of the time”? Fixing outdated signature capture may have surprising power to improve your business’ security and even marketing opportunities. Read on to learn how to keep signature capture mistakes from holding you back. Increased Risk of Chargebacks A chargeback is a consumer protection option, allowing consumers to dispute a credit card charge. If the credit company investigates and finds the charge is invalid, the merchant has to refund a purchase that had…

Chargeback Definition: What Is Chargeback Fraud?

Chargeback Definition: What Is Chargeback Fraud?

Providing a simple chargeback definition isn’t easy because there are multiple types of chargebacks that can be filed. While they all share the same desired outcome, they differ in intent. But first, what’s a chargeback? A chargeback is a reversal of a prior transaction that results in the reimbursement of a customer’s funds. It was originally invented as part of The Fair Credit Billing Act of 1974 to protect consumers from fraud. Essentially, if a customer’s credit card is stolen, he can chargeback any transactions made by the fraudster and have the transactions removed from his…

How to Reduce Chargebacks With Remote Signature Capture

How to Reduce Chargebacks With Remote Signature Capture

Welcome to PJ University, where we teach you how to use PayJunction like a pro. Today’s lesson is how to capture remote signatures and reduce chargebacks. If you ever need to dispute a chargeback, you will have to show the credit card company your customer’s signature for the transaction. Merchants who use traditional terminals for card-not-present transactions have to fax forms to their customers to collect a signature, which is a hassle. But with PayJunction’s remote signature capture, it’s fast and easy. Here’s how to collect a remote signature. Let’s start by processing a…

Why EMV Fallback Is a Risk for Your Business

Why EMV Fallback Is a Risk for Your Business

Let’s paint two seemingly harmless scenarios for you. A customer comes into your business and attempts to pay for a purchase with an EMV chip card. The transaction fails despite your terminal being EMV certified, so you decide to proceed by allowing the customer to swipe his chip card. The transaction can’t be processed properly because your EMV terminal isn’t certified to process EMV transactions or doesn’t have an EMV slot. You work around this by asking the customer to swipe the chip card instead. Great, you got paid! However, both of these examples illustrate an…

Will an Electronic Signature Hold Up in Court?

Will an Electronic Signature Hold Up in Court?

In the age of convenience, it’s no surprise that documents — and even signatures — are being digitized. In comparison to the old process of mailing documents to obtain a signature or requiring a customer to visit your business, digital signatures offer an efficiency boon for businesses and customers alike. You’ve likely shopped at a business that had an electronic PIN pad that prompted you to sign on the screen instead of printed receipt paper. If you’re a business owner, this likely prompted you to wonder, “Are electronic signatures as legally binding as traditional paper signatures?” If you’re…