“Unethical Billing” Posts

Why We Care About Ethical Credit Card Processing

Why We Care About Ethical Credit Card Processing

Read enough about PayJunction’s company culture, and it’s clear we prioritize long-term relationships over short-term profit. That’s not just a nice-sounding statement, it’s what we practice every day with our customers. Since we launched our blog, we’ve largely focused on unethical billing issues. These are the unfortunate, but all-too-common, ways players in the payments space unfairly profit off their customers. Because everyone does it, there’s an assumption among providers that it’s OK. Business owners are left to believe they can’t escape fake fees and hidden markups because they’re the norm. Complex…

Unethical Providers Charge Non-Qualified Interchange

Unethical Providers Charge Non-Qualified Interchange

When this series first launched, we knew we’d be sharing information that was news to most and familiar to others. While some of the unethical fees came as no surprise, we never expected to come across a made-up fee. In part 13 of this series, we discuss a fake fee: Non-Qualified Interchange. Tiered vs. Interchange-Plus Pricing: Recap Tiered pricing bundles transactions into three rate categories: Qualified, Mid-Qualified and Non-Qualified. The level of risk or reward associated with the transaction affects which tier it falls into. Qualified transactions are cheapest, whereas Non-Qualified are the most expensive. Tiered pricing isn’t…

Processing Refunds? Beware of Additional Fees

Processing Refunds? Beware of Additional Fees

Unfortunately, unethical Merchant Account Providers are constantly conjuring up new ways to hide fees and make more money off their customers. Part 5 of this series covered one way providers can be deceptive when your business runs returns. In part 12, we will further explore unethical issues related to refunds. Processing Refunds: Recap When you issue a refund, your customer gets back what she paid, plus sales tax, and your business is reimbursed a portion of the fees paid to your Merchant Account Provider. It’s standard procedure for your provider to only reimburse Interchange and not its markup. However,…

Are You Sure You’re Paying True Interchange?

Are You Sure You’re Paying True Interchange?

If your business is on Interchange pricing, you may think you have the most transparent rate plan. This is a fair assumption, so long as you’re being charged true Interchange. There are a few ways providers can sneak in extra fees or adjust your rates to undermine the benefits of Interchange pricing. 4 Signs You’re Not Receiving True Interchange Pricing Non-Qualified Interchange With a Tiered rate plan, transactions fall into one of three categories (Qualified, Mid-Qualified and Non-Qualified) based on the risk or reward associated with running the transaction. This isn’t how processing costs are determined on…

Unethical Providers Charge Fees For Terminals Lacking EMV Compliance

Unethical Providers Charge Fees For Terminals Lacking EMV Compliance

Just a little over a year since the liability shift, and there’s a new fee to be had. We know what you’re thinking … ‘how could the payment industry possibly think up another fee?’ Well, some providers are now charging a fee if your business fails to upgrade to a terminal with EMV compliance. Surprised? Neither are we. The Trendsetter According to Digital Transactions, National Processing Company (NPC) was the first provider to publicly announce the roll out of this fee. As of January 1, 2017, NPC will begin to charge independent sales organizations and sales agents fees for…