--- title: PayJunction Reviews Highlight Exceptional Customer Service description: PayJunction's happy customers often submit love letters to our support department. See these PayJunction reviews. image: https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/payjunction-reviews-love-letters.svg --- [tel:1-800-601-0230](tel:1-800-601-0230) 800-601-0230 - Features - Solutions - Developers - [Pricing](https://www.payjunction.com/payments/pricing.html) - Resources [See a Demo](https://www2.payjunction.com/tour-payjunction) Features - EXPLORE PRODUCTS [No-code Payments Integration®](https://www.payjunction.com/payments/no-code-payments-integration.html) [ZeroTouch Terminal](https://www.payjunction.com/payments/smart-terminal.html) [Portable Terminal](https://www.payjunction.com/payments/portable-credit-card-reader-terminal.html) - ACCEPT PAYMENTS [Invoices](https://www.payjunction.com/payments/electronic-invoices.html) [ACH Electronic Checks](https://www.payjunction.com/payments/ach-payments.html) [SmartSurcharge®](https://www.payjunction.com/payments/smart-surcharge.html) [Cards on File](https://www.payjunction.com/payments/store-credit-card-info.html) [Rapid Refunds](https://www.payjunction.com/payments/credit-card-refund.html) [Recurring Billing](https://www.payjunction.com/payments/recurring-payments.html) [Ecommerce](https://www.payjunction.com/payments/ecommerce-merchant-services.html) [Mobile App](https://itunes.apple.com/us/app/payjunction/id1324839420?ls=1&mt=8) - EXPLORE CAPABILITIES [Overview](https://www.payjunction.com/payments/payment-processing-solutions.html) [Integration Marketplace](https://integrations.payjunction.com/) [Remote Signature](https://www.payjunction.com/payments/signature-capture.html) [Multi-Location](https://www.payjunction.com/payments/enterprise-payments.html) [Sales Reports](https://www.payjunction.com/payments/sales-reports.html) [Search and Export](https://www.payjunction.com/payments/transaction-history-search.html) [Customization](https://www.payjunction.com/payments/custom-payment-software.html) Solutions - [Veterinary Streamline payment workflows and get paid faster with up-front deposits and payment schedules for high-cost procedures. Get time back and spend it with furry patients.](https://www2.payjunction.com/payment-processing-veterinarians) - [Dental Simplify patient payments with multiple means of collection at your dental practice. Meet patient expectations and elevate the payment experience.](https://www2.payjunction.com/payment-processing-dentists) - [Auto Dealer Manage dealership payments by department, brand and location. Get automated reports for simplified end-of-day close and save on processing fees.](https://www2.payjunction.com/automotive-merchant-services) Developers - [API Documentation See how to embed omnichannel payment features into your software, using your choice of our intuitive integration methods.](https://developer.payjunction.com/) - [Developer Experience Explore the developer journey and learn how our full-service partnership model helps you maximize merchant payment adoption rates.](https://www.payjunction.com/payments/payment-api.html) - [No-code Payments Integration® Rapidly integrate payment acceptance features into any SaaS application in minutes using our easy-to-use Chrome browser extension.](https://www.payjunction.com/payments/no-code-payments-integration.html) - [Integration Marketplace Check out our growing marketplace of integrated solution partners that streamline payment acceptance and help businesses automate and scale.](https://integrations.payjunction.com/) [Pricing](https://www.payjunction.com/payments/pricing.html) Resources - [About Us Learn how our people-first culture at PayJunction helps us earn widespread recognition and awards.](https://www.payjunction.com/payments/about.html) - [Careers Join us in our pursuit to deliver exceptional experiences to customers and partners.](https://www2.payjunction.com/careers) - [Support Get helpful information about how to use features, troubleshoot problems and contact us.](https://support.payjunction.com/) - [Blog Gain useful insights into payment industry trends and PayJunction solutions.](https://blog.payjunction.com/) - [Guides Up your payment processing knowledge with our in-depth eBooks and White Papers.](https://guides.payjunction.com/) - [Tutorials Read articles and watch videos about how to use valuable features on the PayJunction platform.](https://blog.payjunction.com/topic/pj-university) # PayJunction Reviews Highlight Exceptional Customer Service ![PayJunction Reviews Highlight Exceptional Customer Service](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/payjunction-reviews-love-letters.svg) [![Picture of Christina Lavingia](https://blog.payjunction.com/hs-fs/hubfs/Christina%20Lavingia%2c%20Content%20Marketing%20Manager.jpg?width=48&height=48&name=Christina%20Lavingia%2c%20Content%20Marketing%20Manager.jpg) Christina Lavingia](https://blog.payjunction.com/author/christina-lavingia) 5/24/2023 At PayJunction we pride ourselves on the relationships we build with our customers. Last year, we received 160+ positive reviews, both internally and externally. In early 2023, we managed to increase our average [Trustpilot](https://www.trustpilot.com/review/payjunction.com) rating from 4.8 to 4.9, and have continued to collect a number of “love letters” from our valued customers. We value long-term relationships over short-term profit and we appreciate these customers for letting us know how we’re doing. PayJunction offers month-to-month terms of service, meaning we earn our customers’ business each and every month. Our Trustpilot and [Google](https://g.page/payjunction-santa-barbara?share) “love letters” are great examples of the praise that we receive from our customers.  ## PayJunction Reviews Focus on Customer Care Our support team helps customers install and troubleshoot their Smart Terminals, create new accounts, integrate through [PayJunction’s API](https://blog.payjunction.com/payment-api)and get onboarded. On a daily basis, this means management of all incoming and outgoing calls, tickets and emails with customers, and monitoring of any alerts and errors in the system. In 2022, our [award-winning customer support team](https://blog.payjunction.com/payjunction-award-winning-service) received a 96.7% customer satisfaction rating on ZenDesk, and we kept phone support wait times down to 23 seconds on average. We can assure you this isn’t the case with other Merchant Service Providers and Payment Gateways.   ## Payment Processing Demo Schedule 15 minutes with a payments expert Get a customized PayJunction product walk-through Understand requirements and pricing Determine your SAVINGS! GET DEMO NOW Happy PayJunction customers submitted hundreds of notes to share their appreciation for our dedicated support team. Here is just a small sample: > I am the controller for 8 different car dealerships and 2 body shops.  Anytime I have had to call Pay Junction for assistance getting something fixed, switching accounts,  limit bump, or just trying to navigate the website...I have always received friendly help that answers my questions and assistance with correcting any issues/concerns.  I have reached out to them by email and phone and have always received the same quality of help.  It is nice to do business with a company that you don't dread calling > I always talk to the same people when I call, which is really nice! They always help me right away and very easily. Very happy with their service. > Top tier customer service all around. Nick was very friendly, helpful and informative. He answered all of my questions and helped get us setup with our new PayJunction account. Our experience so far with PayJunction has been incredible. > Mike was super helpful! And holy cow, super FAST too! :). > Was outstanding! Answered all my questions and then some. Gustavo was incredibly helpful and patient. > Our PayJunction reps are always so nice, personable and helpful. Thank you! > Nick is amazing! So Helpful! I'm grateful to be able to call and he can answer my questions and give me guidance. >  Everyone at PayJunction is so helpful, friendly and super knowledgeable about their product and service. Nick was especially helpful!! Not only did he stay with me during a pretty frenetic day, but walked me through everything and no matter what I asked, he knew instantly how to answer and exactly where I could find the answer myself (love that he showed me how to do things on my own!). Nick was the total icing on the cake and really made all of us feel super happy about our decision to go with PayJunction!! Interested in joining the ranks of PayJunction’s happy [merchant credit card processing](https://blog.payjunction.com/merchant-credit-card-processing/) customers? We’re ready to support your business. ## Get a tour of our technology. [![REQUEST A DEMO](https://no-cache.hubspot.com/cta/default/635739/5e66a7fd-aa9c-4135-96bb-9df333aa12bd.png)](https://cta-redirect.hubspot.com/cta/redirect/635739/5e66a7fd-aa9c-4135-96bb-9df333aa12bd)   *Editor's Note: This post was originally published in November 2019 and has been updated for comprehensiveness and accuracy.* [Case Study](https://blog.payjunction.com/topic/case-study) [PayJunction Culture](https://blog.payjunction.com/topic/payjunction-culture) --- ##### [![What is a Payment Gateway? Definition, Benefits, Features & More](https://blog.payjunction.com/hubfs/BLOG/HERO%20IMAGES/What%20is%20a%20Payment%20Gateway.svg) What is a Payment Gateway? Definition, Benefits, Features & More](https://blog.payjunction.com/payment-gateway) ##### [![No-code Payment Integration: All You Need to Know](https://blog.payjunction.com/hubfs/BLOG/BLOG%20IN-LINE%20IMAGES/No%20Code%20Payment%20Integration%20-%20All%20You%20Need%20to%20Know.svg) No-code Payment Integration: All You Need to Know](https://blog.payjunction.com/no-code-payment-integration) ###### About Author ![Picture of Christina Lavingia](https://blog.payjunction.com/hs-fs/hubfs/Christina%20Lavingia%2c%20Content%20Marketing%20Manager.jpg?width=200&height=200&name=Christina%20Lavingia%2c%20Content%20Marketing%20Manager.jpg) ### Christina Lavingia Christina Lavingia delights in crafting content that helps business owners fight fraud, reduce risk and process payments with ease. ###### Related Posts ## [![How Company Culture Led to PayJunction Glassdoor Ranking](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/company-culture-payjunction-glassdoor.svg) How Company Culture Led to PayJunction Glassdoor Ranking From the time I first understood what a business was, I wanted to run one. Engulfed by my blossoming creativity, I would conjure up new business ideas every weekend as a child. I wasn’t interested in sports like the other kids, I wanted to build something.](https://blog.payjunction.com/company-culture-payjunction-glassdoor) ## [![Getting Started: PayJunction Login Instructions](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/video-payjunction-login.svg) Getting Started: PayJunction Login Instructions Welcome to PJ University, where we teach you how to use PayJunction like a pro. Today’s lesson is how to log in.](https://blog.payjunction.com/video-payjunction-login) ## [![How to Receive ACH Payments With PayJunction](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/video-process-ach-payments.svg) How to Receive ACH Payments With PayJunction Welcome to PJ University, where we teach you how to use PayJunction like a pro. Today’s lesson is how to run an ACH payment.](https://blog.payjunction.com/video-process-ach-payments) ## Meet a Payment System You’ll Love - ###### FEATURES [No-code Payments Integration®](https://www.payjunction.com/payments/no-code-payments-integration.html) [ZeroTouch Terminal](https://www.payjunction.com/payments/smart-terminal.html) [Portable Terminal](https://www.payjunction.com/payments/portable-credit-card-reader-terminal.html) [Invoices](https://www.payjunction.com/payments/electronic-invoices.html) [ACH](https://www.payjunction.com/payments/ach-payments.html) [SmartSurcharge®](https://www.payjunction.com/payments/smart-surcharge.html) [Cards on File](https://www.payjunction.com/payments/store-credit-card-info.html) [Recurring Billing](https://www.payjunction.com/payments/recurring-payments.html) - [Ecommerce](https://www.payjunction.com/payments/ecommerce-merchant-services.html) [Customization](https://www.payjunction.com/payments/custom-payment-software.html) [Remote Signatures](https://www.payjunction.com/payments/signature-capture.html) [Rapid Refunds](https://www.payjunction.com/payments/credit-card-refund.html) [Multi-Location](https://www.payjunction.com/payments/enterprise-payments.html) [Sales Reports](https://www.payjunction.com/payments/sales-reports.html) [Search and Export](https://www.payjunction.com/payments/transaction-history-search.html) [Mobile App](https://itunes.apple.com/us/app/payjunction/id1324839420?ls=1&mt=8) - ###### BUSINESS SOLUTIONS [Auto Dealers](https://www2.payjunction.com/automotive-merchant-services) [Veterinary](https://www2.payjunction.com/payment-processing-veterinarians) [Dentistry](https://www2.payjunction.com/payment-processing-dentists) - ###### RESOURCES [Product Overview](https://www.payjunction.com/payments/payment-processing-solutions.html) [Integrations](https://integrations.payjunction.com/) [Blog](https://blog.payjunction.com/) [Guides](https://guides.payjunction.com/) [Support](https://support.payjunction.com/) [Service Status](https://status.payjunction.com/) [Tutorials](https://blog.payjunction.com/tag/pj-university/) [API](https://www.payjunction.com/payments/payment-api.html) - [Trust Center](https://trust.payjunction.com/) [Request a Demo](https://www2.payjunction.com/payjunction-demo) [Pricing](https://www.payjunction.com/payments/pricing.html) [About Us](https://www.payjunction.com/payments/about.html) [Careers *HIRING*](https://www2.payjunction.com/careers) [Press](https://media.payjunction.com/) - ###### RESOURCES [Integrations](https://integrations.payjunction.com/) [Guides](https://guides.payjunction.com/) [Tutorials](https://blog.payjunction.com/tag/pj-university/) [API](https://www.payjunction.com/payments/payment-api.html) [Request a Demo](https://www2.payjunction.com/payjunction-demo) [About Us](https://www.payjunction.com/payments/about.html) [Careers *HIRING*](https://www2.payjunction.com/careers) [Press](https://media.payjunction.com/) [Trust Center](https://trust.payjunction.com/) [Service Status](https://status.payjunction.com/) - ###### BUSINESS SOLUTIONS [Auto Dealers](https://www2.payjunction.com/automotive-merchant-services) [Veterinary](https://www2.payjunction.com/payment-processing-veterinarians) [Dentistry](https://www2.payjunction.com/payment-processing-dentists) ##### 800-601-0230 SIGN UP FOR OUR NEWSLETTER  Become a better advocate for your business. Get Email Updates GO Thank you for subscribing! PayJunction is a Level 1 PCI Compliant Provider. PayJunction is a registered ISO of PNC Bank, N.A., Pittsburgh, PA. © 2026 PayJunction. All rights reserved. [Privacy Policy](https://support.payjunction.com/hc/en-us/articles/211053648) and [Terms of Use](https://support.payjunction.com/hc/en-us/articles/211053628). ```json { "@context" : "http://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Christina Lavingia" }, "dateModified" : "2023-05-24", "datePublished" : "2023-05-24", "description" : "PayJunction's happy customers often submit love letters to our support department. 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