At PayJunction, we believe a healthy business cannot exist without happy customers. In the spirit of Thanksgiving, we’ve compiled a number of customer support “love letters” earned in 2016.
We appreciate these customers for letting us know how we’re doing. PayJunction has no contract for service, meaning we earn our customers’ business each and every month. It’s a core tenet we believe in, one of mutual respect and partnership.
This Thanksgiving, we're grateful for our current customer base and new businesses that partner with us to achieve better service and more transparency in the payments industry.
PayJunction Reviews Focus on Customer Care
Our support team helps customers install and troubleshoot their Smart Terminals, create new accounts, integrate through PayJunction’s API and get onboarded. On a daily basis, this means management of all incoming and outgoing calls, tickets and emails with merchants, and monitoring of any alerts and errors in the system.
In 2016, our support team received a 93.8 percent satisfaction rating on ZenDesk, and we kept phone support wait times down to one minute on average. We can assure you this isn’t the case with other Merchant Account Providers and Payment Gateways.
Happy PayJunction customers submitted hundreds of notes to share their appreciation for our dedicated support team. Here is a small sample:
Great service, quick and friendly! There are so many big companies out there that have horrible customer service, it's great to have a company like yours that doesn't just say customer service is important, but shows that it is by response time, attitude, and follow up - thanks soooooo much!
I am very satisfied and feel that Matt and Andrew from Sales have both committed their time and continued to help us develop this project through every step.
Love your company. Best service we have ever had with a credit card processing company. We love you guys! Love our rep Jamie C.
The customer service/support supplied by PayJunction has been fantastic! Cassie Patterson supplied assistance in a very timely manner. Jamie Cardenas is absolutely wonderful!
You have been extremely helpful during our phone conversation and I really appreciate that. You really seemed to know your stuff and I felt like I can rely on you for answers. Thank you.
You deliver amazing service. You always sound like you are smiling through the phone. Have a great day.
Thank you for all your help, Nick! Getting a return call less than five minutes after I sent my email was wonderful! You were pleasant, polite, and knowledgeable! Thank you again!
Nick, you were very helpful in guiding me through my first online refund, with my patients sitting right in front of me! Thank you for being so responsive and for going through the same screens that I was seeing so you could help me with specifics.
Great talking with you yesterday. Your customer service was outstanding.
Interested in joining the ranks of PayJunction’s happy customers? We’re always excited to partner with businesses in any industry.
How are you celebrating Thanksgiving? Share the good vibes in the comments section below and we hope you have a wonderful holiday!