5 Signs Your Veterinary Practice Needs Integrated Payments

How Integrated Payments Help Your Vet Clinic Reach Its Full Pawtential

Recent advances in medicine, diagnostic technology, treatments and therapies have helped veterinary practitioners stay on top of their number one goal: managing the health and well-being of their patients. However, when managing administrative tasks to run the business, staff often rely on outdated technology and paper-based processes. 

Stand-alone payment terminals, paper-based systems, and manual business functions impact the checkout experience, slow productivity, and prevent accurate financial reporting. They create separate processes, from ringing up sales to filing invoices, performing end-of-day reconciliation, and more. Not only is this time-consuming for staff, but it often results in keying errors and a less-than-ideal customer experience.

Here are five signs that your veterinary clinic or animal hospital is ready to upgrade to an integrated payment solution:

• Staffing challenges: Rekeying information in two or more systems and manually reconciling receipts and reports is time-consuming and prone to costly errors. Plus, it removes staff from critical duties, such as caring for customers.
• Reconciliation is difficult: Matching end-of-day or monthly totals between software, payment systems and bank account records is complex. Cross-referencing reports and data across separate systems is cumbersome, especially if you have multiple departments and locations. 
• Separate systems for payments: The channels where you take payments have expanded to include in-person, online, telehealth, through invoicing and even recurring payments, making it challenging to track customer activity across your business.
• Cumbersome patient management: Maintaining patient records and payment preferences in two or more systems is time-consuming and prone to errors, resulting in a poor customer experience.
• Additional middleware: Connecting to your merchant services provider via a separate third-party payment gateway or e-commerce platform adds a layer of complexity and cost and can lead to finger-pointing when troubleshooting problems. 

4 Reasons Integrated Payments are the Cat’s Meow

Integrated payment solutions create a unified platform that allows payment information to flow directly between your practice management system, website, or back-office software while streamlining end-of-day processes and reporting. Learn how this veterinary hospital became more efficient by streamlining payment acceptance. 

PayJunction can help you integrate payment features within any cloud-based software platform in minutes using our free Chrome extension. Purchase information including customer ID, invoice numbers, and amounts are easily paired with your existing software. Transaction information automatically flows into your software to be stored with customer records. 

Staff can quickly accept in-person payments and telephone orders, recharge a card on file, send a digital invoice, manage recurring payment plans, and issue refunds. In addition to debit and credit cards, customers can pay with a mobile wallet or via low-cost ACH bank-to-bank transfers.

The benefits are PAWSitivily transformative:

• Experience operational efficiencies
• Improve the customer experience
• Streamline payments
• Improve cash flow

Need more of a reason to integrate payments? Our comprehensive guide dives deeper into these reasons and details the features you should get out of integrating.