Managing a veterinary clinic involves a lot of juggling. Between physician schedules, patient records, historical data and financial reporting, veterinary clinics require a system to help them manage the chaos. Luckily, ezyVet — a cutting-edge veterinary software provider — crafted an affordable and customizable software that fits veterinary clinics of all sizes and compositions.
With the help and input of veterinarians, ezyVet incorporated useful features such as a built-in calendar, customer portal, clinical module and change log, as well as reporting, reminders and customer invoices. With integrations like XERO and Smart Flow, ezyVet truly offers a completely connected solution. With all your services streamlined, why not incorporate payments? Integrating your payment processing with your veterinary management software eliminates transposition and human errors when recording transactions and streamlines numerous operational tasks.
To help their customers streamline and become more efficient with their payments, ezyVet and PayJunction partnered to provide PCI Level 1 merchant services and EMV-ready technology to all ezyVet clients. Veterinary clinics using ezyVet will enjoy the following benefits by integrating with PayJunction's payment API.
All veterinarians want to deliver quality customer service. After all, it takes an immense amount of trust for customers to choose your clinic for their pet’s care. This is why reducing payment friction and offering an empathetic customer experience is crucial.
PayJunction enables the safe, completely tokenized storage of customer credit cards, debit cards and ACH accounts. If the cost for a visit is unknown, a receptionist can run the card before the appointment (if it’s a new customer), and simply apply the final total to the card after the service without stopping the customer on his way out. Once a customer is added to PayJunction’s system, she can be found with a simple search for all future payments. This allows customers to handle payment up front and focus on their pets’ care as they leave the appointment, rather than paying the final balance.
Receptionists and clinic staff benefit from fewer touchpoints with the customer regarding payment, reducing wait times for all customers.
EMV acceptance is imperative for veterinary clinics. Credit card payments for veterinary visits are often large, so a chargeback could put your business back and result in a major loss in funds. Businesses should be wary of chargebacks for EMV non-acceptance because of the liability shift, which established that businesses that don’t use EMV technology are responsible for fraud-related losses on EMV transactions.
In line with offering a stellar customer experience, PayJunction’s EMV-ready Smart Terminal is also one of the fastest in the market. It accepts EMV chip cards in under 3.61 seconds. This helps receptionists and veterinary technicians expedite the payment process and focus their attention where it matters most: on the patients.
The Smart Terminal is also NFC ready for customers who wish to pay via their Apple Watch, smartphone or their Fitbit. The Smart Terminal also accepts traditional magstripe credit and debit cards and is entirely paperless. Customers provide a digital signature on the Smart Terminal’s screen and can even sign remotely via email or smartphone.
All transaction histories are stored in the cloud, allowing your clinic to search for any receipt in the future by customer name, date, transaction amount and so on, and monitor all payments in real time. In the event of a chargeback, you can search for the customer signature with ease. When it comes to your customers’ copy, they can opt for an emailed or printed receipt.
Your customer’s security is paramount. PayJunction is a PCI Level 1 compliant Merchant Account Provider and Payment Gateway. This means that PayJunction adheres to the highest data security standards of the Payment Card Industry. Furthermore, our unique cloud-based Smart Terminal reduces your clinic’s PCI scope because it connects to your computer via Ethernet instead of middleware.
Any business that stores, transmits or processes cardholder data falls under the scope of PCI DSS. Because PayJunction does not use middleware, ezyVet, your computer and your network never interact with cardholder data, reducing your PCI scope and liability.
Both ezyVet and PayJunction are SaaS-based software solutions that allow you to login remotely from anywhere with an Internet connection. This allows veterinary owners and doctors to look at transaction activity, monitor appointments and review financial reports from anywhere.
With over a dozen tailored features for the veterinary industry and a provider that is rooted in billing ethics and transparency, ezyVet and PayJunction’s partnership is a dream for veterinary clinics looking to go paperless with their receipts, elevate their reporting and take advantage of new technology such as SMS appointment reminders and NFC payments, along with so much more.
Do you operate a veterinary clinic? What are some payment- or management-related tasks that you’d like assistance with? We’d love to hear from you!