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Why Investing in Customer Service and Support Is a Must
It’s no secret that business — in any industry — is extremely competitive. Winning over customers is a constant battle, and businesses are willing to invest a pretty penny if it means driving both consumer and customer attention away from their competitors.
Lucy Benton
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How the Way We Take Credit Card Payments Will Change
We’re all familiar with paper receipts. They’re so ubiquitous that you likely have one in your pocket or in your purse as you read this. For customers, they constitute a proof of purchase in case they want a refund or wish to verify the transaction amount against their credit card statements. For businesses, they provide the only evidence that a credit card payment was authorized, which is why businesses are weighed down by paper receipt copies — sometimes up to seven years’ worth — that are filed, boxed and stored.
Christina Lavingia
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How JigoShop and PayJunction Make E-Commerce Easy
Wordpress is one of the most user-friendly website-building tools out there. With thousands of ready-to-use themes and intuitive content posting, it’s a good and cheap alternative to a custom website build. But having a web presence for your business is one thing, accepting online payments is another.
Christina Lavingia
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How Blum² Leveraged Law Firm Credit Card Processing
They say there’s a wrong and right way to do things. While not everything is so black or white, printed authorization forms for law firm credit card processing are an example of what not to do in the modern age. That’s the conclusion Richard B. Blum reached for his law firm.
Christina Lavingia
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7 Email Ideas to Build Awesome Customer Relationships
Marketing to and interacting with your customers on an ongoing basis can feel like an uphill climb. There’s so much you can do, so it can be easy to feel overwhelmed. Email is a safe and easy way to start marketing to your customers more effectively, build a relationship with them and gain their loyalty.
Christina Lavingia
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Visa Chargeback Rules Changing April 2018
The payments space is ever evolving, so it should be no surprise that card brand rules change too. Despite the improvements in payment technology, chargebacks aren’t going anywhere. In an effort to streamline the chargeback dispute process, Visa is rolling out a new initiative — the Visa Claims Resolution (VCR) — to reduce time, costs and (hopefully) the number of chargebacks received.
Ursula Librizzi
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