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Veterinary practices commonly accept installment payments for high-cost surgeries, wellness plans and doggy daycares. Accepting these recurring payments can be a chore for front office staff, as they may need to mail authorization forms and wait to collect and verify payments.READ MORE
When the integrity of transaction data is in question, prioritizing swift checkout and customer experience can be a challenge for veterinary receptionists. While it’s not uncommon for veterinary practices to take phone orders, it is likely most receptionists have worried about fraudulent or incorrect charges.READ MORE
Having fewer, consolidated systems is preferable to managing disjointed systems that require duplicate data entry. This is exactly the reason software vendors look to integrate with other providers to deliver more features, while end users seek comprehensive solutions that meet all their needs.READ MORE
Overseeing the front office of a veterinary practice entails more than just greeting incoming clients and patients. The average day of most veterinary receptionists includes taking calls, preparing prescriptions, cleaning exam rooms, confirming appointments and processing all fees.READ MORE
No doubt your veterinary practice goes to great lengths to deliver the best veterinary customer service it can. From maintaining a clean front office to delivering the best patient care and providing a fast checkout process, you do what you can to keep clients and patients happy.READ MORE
Managing the front office of a veterinary clinic can quickly turn into a zoo (pun intended). You may have clients and patients waiting to check in, some waiting to be seen, and others wishing to check out after a checkup or procedure.READ MORE