--- title: How to Void or Refund Transactions With PayJunction description: Here’s a video explaining how to void or refund transactions in PayJunction’s Virtual Terminal. image: https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/void-refund-transactions.svg --- [tel:1-800-601-0230](tel:1-800-601-0230) 800-601-0230 - Features - Solutions - Developers - [Pricing](https://www.payjunction.com/payments/pricing.html) - Resources [See a Demo](https://www2.payjunction.com/tour-payjunction) Features - EXPLORE PRODUCTS [No-code Payments Integration®](https://www.payjunction.com/payments/no-code-payments-integration.html) [ZeroTouch Terminal](https://www.payjunction.com/payments/smart-terminal.html) [Portable Terminal](https://www.payjunction.com/payments/portable-credit-card-reader-terminal.html) - ACCEPT PAYMENTS [Invoices](https://www.payjunction.com/payments/electronic-invoices.html) [ACH Electronic Checks](https://www.payjunction.com/payments/ach-payments.html) [SmartSurcharge®](https://www.payjunction.com/payments/smart-surcharge.html) [Cards on File](https://www.payjunction.com/payments/store-credit-card-info.html) [Rapid Refunds](https://www.payjunction.com/payments/credit-card-refund.html) [Recurring Billing](https://www.payjunction.com/payments/recurring-payments.html) [Ecommerce](https://www.payjunction.com/payments/ecommerce-merchant-services.html) [Mobile App](https://itunes.apple.com/us/app/payjunction/id1324839420?ls=1&mt=8) - EXPLORE CAPABILITIES [Overview](https://www.payjunction.com/payments/payment-processing-solutions.html) [Integration Marketplace](https://integrations.payjunction.com/) [Remote Signature](https://www.payjunction.com/payments/signature-capture.html) [Multi-Location](https://www.payjunction.com/payments/enterprise-payments.html) [Sales Reports](https://www.payjunction.com/payments/sales-reports.html) [Search and Export](https://www.payjunction.com/payments/transaction-history-search.html) [Customization](https://www.payjunction.com/payments/custom-payment-software.html) Solutions - [Veterinary Streamline payment workflows and get paid faster with up-front deposits and payment schedules for high-cost procedures. 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Today’s lesson is how to void and refund transactions.   To void or refund a transaction with a traditional terminal, customers would have to come to your business or you’d need to call them to get their credit card info. But, PayJunction has eliminated these steps – making it fast and easy for everyone. Here’s how it works. When choosing between voiding or refunding a transaction, voiding is usually the best option. Since it cancels the transaction before it becomes settled, it saves you an additional processing fee. To do this, click “Recent” from the menu on the left, which will load a page with all of your recent transactions. Click the check box of the transactions you would like to void, then click the “Void” button in the upper right. The status will update to “Void” to let you know that the transaction has been reversed. If the transaction has already been settled, there will be a bank icon in place of a check box. This indicates that the transaction will need to be refunded instead of voided. To do this, hover over the eye icon and click “Refund” from the sub menu. This will load a page with the transaction’s details. The action will already be set to refund and the original charge amount will be listed as well. Click “Process.” A modal will pop up to let you know if the transaction is approved. Click “Complete” to finish the refund. ## Payment Processing Demo Schedule 15 minutes with a payments expert Get a customized PayJunction product walk-through Understand requirements and pricing Determine your SAVINGS! GET DEMO NOW ## When to Void or Refund a Transaction When you run a transaction through our [Virtual Terminal](https://blog.payjunction.com/virtual-terminal-credit-card-processing), the [customer's account is automatically stored on file](https://blog.payjunction.com/credit-card-on-file-benefits/) along with the transaction details for quick reference. Therefore, if a customer changes her mind about a purchase a day later, a week later or even minutes after the transaction is ran, you can access all the information you need without requiring the card or even the customer to be at the store. To determine your refund policy, you should first consider how your rate plan affects your refunds. With either [Flat or Tiered pricing,](https://blog.payjunction.com/tiered-pricing-flat/) you are not reimbursed for any processing fees related to refunded transactions. Why? Flat pricing offers one single rate for all transactions, which makes determining the Interchange of any single transaction a scavenger hunt. Similarly with Tiered pricing, transactions are grouped into three tiers with corresponding rates. In either case, it’s best to [void transactions](https://support.payjunction.com/hc/en-us/articles/213243527-What-is-the-difference-between-Refund-and-Void-) rather than refund them. This way, the transaction doesn’t settle and you don’t lose money to transactional costs. ## Want more product information? Subscribe to our newsletter! Thank you for watching this lesson. Get notified of future PayJunction University posts by subscribing to our blog. [PJ University](https://blog.payjunction.com/topic/pj-university) [Virtual Terminal](https://blog.payjunction.com/topic/virtual-terminal) --- ##### [![How to Search for a Transaction in the Virtual Terminal](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/payjunction-search-how-to.svg) How to Search for a Transaction in the Virtual Terminal](https://blog.payjunction.com/payjunction-search-how-to) ##### [![Rallying Local Women in Technology](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/women-in-technology-payjunction.svg) Rallying Local Women in Technology](https://blog.payjunction.com/women-in-technology-payjunction) ###### About Author ![Picture of Ursula Librizzi](https://blog.payjunction.com/hs-fs/hubfs/Ursula_Librizzi.jpg?width=200&height=200&name=Ursula_Librizzi.jpg) ### Ursula Librizzi Ursula is the sales and marketing operations manager for PayJunction. She oversees daily marketing tasks and liaises between the sales and marketing departments. ###### Related Posts ## [![How to Accept Credit Card Payments on Phone and Reduce Chargebacks](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/reduce-chargebacks-remote-signature.svg) How to Accept Credit Card Payments on Phone and Reduce Chargebacks Welcome to PJ University, where we teach you how to use PayJunction like a pro. Today’s lesson is how to capture remote signatures and reduce chargebacks.](https://blog.payjunction.com/reduce-chargebacks-remote-signature) ## [![How to Key in a Transaction With PayJunction](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/payjunction-keyed-in-transactions.svg) How to Key in a Transaction With PayJunction Welcome to PJ University, where we teach you how to use PayJunction like a pro. Today’s lesson is how to process a credit card by keying it in.](https://blog.payjunction.com/payjunction-keyed-in-transactions) ## [![How to Customize Transaction Fields With PayJunction](https://blog.payjunction.com/hubfs/BLOG/FEATURED%20IMAGES/cvv-input-customization.svg) How to Customize Transaction Fields With PayJunction Welcome to PJ University, where we teach you how to use PayJunction like a pro. Today’s lesson is how to customize your processing details. Please note that you must be an account administrator to use this feature.](https://blog.payjunction.com/cvv-input-customization) ## Meet a Payment System You’ll Love - ###### FEATURES [No-code Payments Integration®](https://www.payjunction.com/payments/no-code-payments-integration.html) [ZeroTouch Terminal](https://www.payjunction.com/payments/smart-terminal.html) [Portable Terminal](https://www.payjunction.com/payments/portable-credit-card-reader-terminal.html) [Invoices](https://www.payjunction.com/payments/electronic-invoices.html) [ACH](https://www.payjunction.com/payments/ach-payments.html) [SmartSurcharge®](https://www.payjunction.com/payments/smart-surcharge.html) [Cards on File](https://www.payjunction.com/payments/store-credit-card-info.html) [Recurring Billing](https://www.payjunction.com/payments/recurring-payments.html) - [Ecommerce](https://www.payjunction.com/payments/ecommerce-merchant-services.html) [Customization](https://www.payjunction.com/payments/custom-payment-software.html) [Remote Signatures](https://www.payjunction.com/payments/signature-capture.html) [Rapid Refunds](https://www.payjunction.com/payments/credit-card-refund.html) [Multi-Location](https://www.payjunction.com/payments/enterprise-payments.html) [Sales Reports](https://www.payjunction.com/payments/sales-reports.html) [Search and Export](https://www.payjunction.com/payments/transaction-history-search.html) [Mobile App](https://itunes.apple.com/us/app/payjunction/id1324839420?ls=1&mt=8) - ###### BUSINESS SOLUTIONS [Auto Dealers](https://www2.payjunction.com/automotive-merchant-services) [Veterinary](https://www2.payjunction.com/payment-processing-veterinarians) [Dentistry](https://www2.payjunction.com/payment-processing-dentists) - ###### RESOURCES [Product Overview](https://www.payjunction.com/payments/payment-processing-solutions.html) [Integrations](https://integrations.payjunction.com/) [Blog](https://blog.payjunction.com/) [Guides](https://guides.payjunction.com/) [Support](https://support.payjunction.com/) [Service Status](https://status.payjunction.com/) [Tutorials](https://blog.payjunction.com/tag/pj-university/) [API](https://www.payjunction.com/payments/payment-api.html) - [Trust Center](https://trust.payjunction.com/) [Request a Demo](https://www2.payjunction.com/payjunction-demo) [Pricing](https://www.payjunction.com/payments/pricing.html) [About Us](https://www.payjunction.com/payments/about.html) [Careers *HIRING*](https://www2.payjunction.com/careers) [Press](https://media.payjunction.com/) - ###### RESOURCES [Integrations](https://integrations.payjunction.com/) [Guides](https://guides.payjunction.com/) [Tutorials](https://blog.payjunction.com/tag/pj-university/) [API](https://www.payjunction.com/payments/payment-api.html) [Request a Demo](https://www2.payjunction.com/payjunction-demo) [About Us](https://www.payjunction.com/payments/about.html) [Careers *HIRING*](https://www2.payjunction.com/careers) [Press](https://media.payjunction.com/) [Trust Center](https://trust.payjunction.com/) [Service Status](https://status.payjunction.com/) - ###### BUSINESS SOLUTIONS [Auto Dealers](https://www2.payjunction.com/automotive-merchant-services) [Veterinary](https://www2.payjunction.com/payment-processing-veterinarians) [Dentistry](https://www2.payjunction.com/payment-processing-dentists) ##### 800-601-0230 SIGN UP FOR OUR NEWSLETTER  Become a better advocate for your business. 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